Summary
Overview
Work History
Education
Skills
Languages
Timeline
Manager

Vicky Visser

Windsor,Canada

Summary

Dynamic leader with a proven track record at Pop's Cannabis Co., enhancing customer satisfaction and team performance. Skilled in operations management and conflict resolution, I've successfully driven business growth and employee engagement. Leveraging technical training and creative thinking, I've improved marketing strategies and operational efficiencies, significantly boosting profitability.

Overview

17
17
years of professional experience

Work History

Manager

Pop's Cannabis Co.
11.2022 - Current
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Cross-trained existing employees to maximize team agility and performance.
  • Controlled costs to keep business operating within budget and increase profits.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
  • Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
  • Improved marketing to attract new customers and promote business.
  • Reduced operational costs through comprehensive process improvement initiatives and resource management.
  • Oversaw inventory management, optimizing stock levels, and reducing waste.
  • Established team priorities, maintained schedules and monitored performance.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.

Line Worker

Vista Print
10.2021 - 03.2022
  • Maintained endurance despite loud noises, repetitive movements, and long hours on foot
  • Sorted, placed, and labeled product containers for distribution to specific locations
  • Prepared shipping orders for distribution to various retail stores and secondary production lines
  • Cross-trained in multiple production positions to best serve line needs and meet team goals
  • Followed external and internal standards to keep work areas free of hazards
  • Inspected and sorted incoming raw products to remove deficient items from production line feed
  • Assessed production line issues for quick resolution, escalating to management as necessary
  • Worked on fast-moving production line maintaining quality control while exceeding production targets
  • Assembled and inspected finished product quality and performed minor repairs
  • Assigned preliminary quality grades, estimated product weights, and verified conformance with specifications
  • Read and understood the production orders to complete accurate work and minimize wasted resources
  • Moved products to the next station for further processing or packaging
  • Fed, placed, and unloaded items to contribute to efficient production
  • Cleaned and organized work areas to remove safety hazards and maintain minimum level of production errors
  • Packaged finished products into boxes, cartons and containers for shipping to customers
  • Completed basic repairs to restore performance of malfunctioning machine
  • Set up, calibrated and continuously adjusted production equipment to achieve the desired production speed and material flow

Machine Operator

Sensi Brands
10.2020 - 01.2021
  • Cleaned and maintained machinery to promote consistent operation and achieve production targets
  • Reviewed and interpreted work orders and instructions to determine job requirements
  • Performed required start-up and break-down instruction before and after assigned shifts
  • Utilized approved safety and protective equipment during machine operation
  • Mounted attachments and adjusted pressure and tension to achieve desired work quality
  • Troubleshot malfunctions and breakdowns and quickly restored performance
  • Organized workstations and returned tools and supplies to assigned areas
  • Completed scheduled routine maintenance and notified management of advanced repair needs
  • Set up and operated equipment as directed on line orders and dockets
  • Complied with safety requirements to protect personnel and company assets
  • Fed, placed, and unloaded items to contribute to efficient production
  • Controlled quality of finished products with regular inspections and non-destructive tests
  • Moved products to the next station for further processing or packaging
  • Read and understood the production orders to complete accurate work and minimize wasted resources
  • Measured and graded batches of raw materials to feed into robotron, sleever and rocket box production machinery
  • Inspected finished products to verify conformity to quality standards
  • Completed basic repairs to restore performance of malfunctioning machine
  • Cleaned and organized work areas to remove safety hazards and maintain minimum level of production errors
  • Set up, calibrated and continuously adjusted production equipment to achieve the desired production speed and material flow
  • Packaged finished products into boxes, cartons and containers for shipping to customers
  • Met and exceeded productivity with implementation of new processes to improve quality output
  • Assigned tasks to team members based on individual strengths and promoted teamwork-driven environment to meet goals
  • Worked with quality control and compliance teams to achieve full compliance with regulations and SOPs
  • Troubleshot issues with equipment and machinery during operations and preceding new production runs
  • Scrutinized materials prior to assembly for defects or non-conformances to specifications
  • Checked the quality of completed products and component materials to comply with manufacturing specifications
  • Updated daily logs with production activities and special incidents to keep managers well-informed
  • Rotated through different positions to keep the team working efficiently and meet all production targets
  • Maintained equipment with preventive maintenance tasks and cleaning parts with solutions, air hoses, and cloths

Manufacturing Technician

Tilray High Park
12.2018 - 12.2019
  • Contributed to manufacturing process improvements to meet production deadlines and KPIs
  • Monitored production equipment operation and performs troubleshooting and diagnosis of malfunctions
  • Maintained accurate and updated production records detailing outputs and incidents for each shift
  • Assisted with production scheduling, priorities, and workflow coordination
  • Coordinated action plans at cross-functional meetings and communicated issues with team members to drive corrective actions
  • Collaborated with internal suppliers, production team members, and production managers to verify efficient use of time and resources
  • Adhered to all documented manufacturing procedures and good manufacturing practices
  • Built safe and attentive work culture focused on eliminating hazards to safeguard staff
  • Helped optimize standard operating procedures based on field studies and expertise in cannabis production
  • Updated logs with manufacturing activity data and notable incidents from day's production
  • Planned work to meet the requirements established by the production team and their schedule
  • Inspected finished products to check quality and production issues
  • Checked production logs and specification sheets to compare output with specifications and identify production issues
  • Used strict lockout-tagout procedures to protect all team members when working on dangerous manufacturing equipment
  • Provided advice or training to other technicians
  • Oversaw inspect production processes

Manager

Healing Health Compassion
12.2016 - 12.2018
  • Managed performance of team members, conducted performance appraisals, and recommended promotions
  • Supported back office hiring and employment processes
  • Led cross-functional projects and identified and solved complex problems across business spectrum
  • Drove shrink results through compliance with guidelines and handled safety, loss prevention, and cash-handling procedures
  • Worked with finance team to manage and streamline accounts payable, accounts receivable, and payroll processes
  • Analyzed metrics and presented data-driven recommendations to senior leadership
  • Coordinated resources and schedules to meet targets and adhere to deadlines
  • Improved employee skills, increased team value, and cultivated leadership potential
  • Forecasted expected demands and created plans to accomplish objectives within set budgets
  • Implemented mentoring programs to bring new staff up to speed quickly
  • Oversaw day-to-day operations and special projects in fast-paced work environments
  • Performed facility checks to verify cleanliness and client safety

Head Server

Kings Buffet
03.2008 - 06.2016
  • Maintained safe food handling guidelines for optimal cleanliness, sanitation, and safety
  • Learned names and orders of regular customers to promote long-term loyalty
  • Served meals to customers and verified accuracy of delivered food against order details
  • Opened and served wine, beer, and cocktails to customers of verified age
  • Assisted patrons with menu selections and promoted target meals, appetizers, and desserts
  • Handled cash and credit card transactions using POS system and maintained accurate drawer count
  • Set up liquor and wine bottles for service and took note of restock or reorder needs to inform supervisor
  • Relocated and rearranged restaurant furnishings and equipment based on table needs
  • Wrote patrons' food orders on order slips, memorized orders, and entered orders into computers for transmission to kitchen staff
  • Quickly addressed and resolved customer concerns, working with management to fix advanced issues
  • Fostered fun atmosphere and family-style work environment
  • Checked with customers to determine satisfaction and correct issues
  • Used slow periods to stay on top of side work such as restocking serving stations and wrapping silverware
  • Offered guests dietary and allergy information to match special requirements
  • Cleaned tables or counters after patrons finished dining
  • Prepared itemized checks, including total meal costs and sales taxes

Education

High School Diploma -

Northwestern Secondary School
Stratford, On

Skills

  • POS system operations
  • Teamwork and leadership
  • Technical training
  • Shipment packaging
  • Assembly line operations
  • Product inspection
  • Machinery operation
  • Creative thinking
  • Verbal and written communication
  • Sales management
  • Marketing
  • Negotiation
  • Multitasking
  • Operations Management
  • Performance Management
  • Employee Training
  • Business Analysis
  • Conflict Resolution
  • Performance reviewing
  • Team building
  • Talent Acquisition

Languages

English
Professional Working

Timeline

Manager

Pop's Cannabis Co.
11.2022 - Current

Line Worker

Vista Print
10.2021 - 03.2022

Machine Operator

Sensi Brands
10.2020 - 01.2021

Manufacturing Technician

Tilray High Park
12.2018 - 12.2019

Manager

Healing Health Compassion
12.2016 - 12.2018

Head Server

Kings Buffet
03.2008 - 06.2016

High School Diploma -

Northwestern Secondary School

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Vicky Visser