Currently Concierge
Centrum Concierge and Security Ltd
Vancouver, B.C.
- Provide guests with a sincere, welcoming interaction at the Front Desk. Answer all guest calls (questions, reservations, concerns) in a professional and timely manner. Create a seamless experience for our guests during their stay or over the phone. Anticipate and delivering on our guests’ needs. Able to speak with confidence about hotel amenities, rates and promotions. Provide information about local offerings. Take the initiative to resolve any guests’ concerns with tact and professionalism. Document any guest requests or complaints and notify appropriate departments for follow up. Accurately process all cash, debit and credit transactions. Assist guests with making or extending reservations. Provide support to switchboard as needed. Flexibility to cross train in other Front Office classifications to support team, e.g. night audit. Performing additional duties as assigned.
