Vicky Quao
St. John's,Canada
Summary
A Dynamic and people-driven professional with a strong track record in customer service management, strategic thinking, and leadership. Recognized as the #1 Customer Experience Associate in my district at Shoppers Drug Mart and a two-time top-performing Sales Representative, I bring proven skills in connecting with clients, understanding their needs, and delivering tailored solutions. I have successfully led customer-focused teams and initiatives that enhanced satisfaction and operational excellence. As Vice President of the Memorial University Student Union (Grenfell Campus, 2024/2025), I led advocacy and engagement strategies that centered inclusion and impact. Whether in frontline service or organizational leadership, I'm passionate about creating meaningful, human-centered experiences that uplift others and drive results. I thrive in environments where energy, empathy, and execution lead to lasting impact.
Overview
6
6
years of professional experience
Work History
Fieldworker
Canadian Federation of students, NL
06.2024 - Current
- Organized events for marginalized groups, fostering inclusivity and advocacy.
- Collaborated with constituency representatives to strategize impactful initiatives.
- Provided detailed reports to the provincial office to address constituency plans and needs.
Customer Service Attendant
Shoppers Drug Mart
11.2021 - 11.2024
- Delivered fast, friendly, and accurate service at the front cash, ensuring a positive and welcoming customer experience.
- Handled customer inquiries and resolved issues with professionalism and empathy, often turning complaints into positive outcomes.
- Processed transactions efficiently, including returns, exchanges, and lottery sales, while adhering to company policy and privacy guidelines.
- Issued PC rewards and financial cards.
- Maintained cleanliness and organization of the front-end area, and assisted with restocking and merchandising to support store operations.
VP External
Grenfell Campus Student Union, Corner Brook
12.2022 - 08.2024
- Advocated for student needs through respectful and effective communication with government and institutional stakeholders.
- Managed high-pressure interactions with diplomacy, turning conflict into collaboration.
- Led awareness campaigns with a focus on accessibility and inclusive language.
Marketing Assistant
L'effleur Beauty, Ghana
01.2020 - 10.2022
- Boosted brand awareness and customer engagement through strategic marketing campaigns.
- Conducted market research to identify trends, driving innovative marketing solutions.
- Managed social media platforms and transformed the corporate website, increasing sales and engagement.
Education
Bachelor of Arts - Psychology Honours
Memorial University of Newfoundland
05.2025
Skills
- Customer Service & Conflict Resolution
- Financial Transaction Accuracy & Attention to Detail
- Time Management in Fast-Paced Environments
- Microsoft Office Suite (Word, Excel, Outlook)
- Inclusive Communication & Active Listening
- Social Media & Digital Engagement
- Anti-Oppression and inclusion
- Market Research and Analysis
Languages
English (Fluent), French (Beginner)
Awards
Merit Entrance Scholarship (2021/2022), Grenfell Vice Presidents list (2022/2023; 2023/2024)., Awarded best student is Economics, French, and Geography; Legacy Girls’ College.(2020)
Timeline
Fieldworker
Canadian Federation of students, NL
06.2024 - Current
VP External
Grenfell Campus Student Union, Corner Brook
12.2022 - 08.2024
Customer Service Attendant
Shoppers Drug Mart
11.2021 - 11.2024
Marketing Assistant
L'effleur Beauty, Ghana
01.2020 - 10.2022
Bachelor of Arts - Psychology Honours
Memorial University of Newfoundland
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