Vicky Kumar
Brampton,ON
Summary
Highly skilled and results-driven Customer Service Professional with over 2 years of experience in customer service, retail management, and team leadership. Demonstrated ability to optimize store operations, enhance customer experiences, and drive sales growth. Seeking a dynamic position where strengths in customer service, leadership, and inventory management can be leveraged to make a significant impact.
Overview
2
2
years of professional experience
Work History
Customer Service Adviser
H&M
11.2023 - 04.2024
- Handled customer inquiries, resolved issues efficiently, and escalated complex cases to the appropriate departments
- Assisted customers with order placement, tracking, and managing orders for seamless service
- Ensured high levels of customer satisfaction through excellent service and prompt resolution of problems
Assistant Retail Manager
Freshco
01.2022 - 12.2023
- Led daily store operations while ensuring compliance with company policies and procedures
- Collaborated with the Store Manager to set and achieve sales targets, monitor KPIs, and optimize store layout for better sales performance
- Drove sales growth by analyzing trends, implementing promotional strategies, and delivering exceptional customer service
Education
Graduate Certificate - Information Systems Business Analysis and International Business Management
Northern College
01.2024
Bachelor of Arts - English Honors
Delhi University
01.2021
Skills
- Customer Service Excellence
- Cash Handling & Point of Sale
- Team Leadership & Training
- Inventory Management
- Communication & Problem Solving
- Sales & Performance Optimization
- Adaptability
- Microsoft Office Suite
Hobbies and Interests
- Passionate about delivering top-notch customer experiences.
- Enthusiastic about exploring new retail technologies and innovations to enhance service.
- Avid traveler with a love for extreme adventure activities, including river rafting, trekking, and rappelling.
Certifications and achievements
- Certified in Retail Management & Customer Service Best Practices
- Awarded Employee of the Month for outstanding performance in customer service at H&M.
- Consistently exceeded sales targets by 10-15% during tenure at Walmart.
Languages
English
Full Professional
Timeline
Customer Service Adviser
H&M
11.2023 - 04.2024
Assistant Retail Manager
Freshco
01.2022 - 12.2023
Graduate Certificate - Information Systems Business Analysis and International Business Management
Northern College
Bachelor of Arts - English Honors
Delhi University
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