Vicky Gratz

Edmonton,AB

Summary

Professional office support specialist with extensive experience in administrative functions and office management. Known for reliability and adapting to dynamic work environments. Excellent organizational abilities and collaborative mindset ensure seamless team operations and goal achievement.

Overview

2026

years of professional experience

Work History

Front Office Receptionist/ Revenue Processor

SIRVA CANADA

07 2013 - Current

Managed multifaceted reception duties, including visitor greeting, call handling, and courier management.
Assisted office and remote team with clerical and administrative needs to maximize efficiency and team productivity.
Processed compensation to Allied and North American agents for consumer and corporate shipments with a 97% accuracy rate.

Process Manager

GRATZ MANUFACTURING

08 2023 - 05 2024

Collaborated with the team to identify areas of improvement, leading to increased efficiency across departments.
Assisted the owner with workflow management, building strong customer relationships, and fostering a positive team culture.
Developed and managed a safety program, ensuring compliance with workplace safety practices.
Served as liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
Developed comprehensive policy manuals outlining procedures and guidelines, contributing to a well-organized workplace.
Streamlined operational processes by implementing new strategies and procedures, resulting in increased efficiency.
Reviewed documentation such as invoices and shipping paperwork for accuracy and compliance.
Managed social media campaigns to increase brand engagement.
Created streamlined production schedules and collaborated with production employees to communicate objectives and goals.

Skills

Meeting deadlines
Leadership
Teamwork
Attention to detail
Problem solving
Positive and professional

Multitasking
Verbal and written communication
Organization skills
Client focus
Proficient in Microsoft Office
Documentation and reporting