Vicky Garcia
Coty Inc.
Santa Rosa
18
years of professional experience
Sales and customer experience Professional Beauty Advisor/Sales Associate with over 15 years of success in luxury beauty, cosmetics, skincare, fragrance and retail sales. Proven ability to exceed sales goals, build long-term client relationships, deliver personalized consultations, and create exceptional customer experiences that drive brand loyalty. Experienced in team training, product education, client demonstrations, visual merchandising, event and brand execution, repeat sales, and cross functional collaboration. Bilingual in English and Spanish with outstanding communication and relationship-building skills. Consistent counter presentation with store beauty advisors and always creating a polished client experience.
Work History
Professional Beauty Advisor/Sales Associate
2 Years 4 Months- Exceeded daily, weekly and monthly sales objectives through consultative selling across luxury skincare, cosmetics, and fragrance categories.
- Increased repeat business by building trusted client relationships and tailoring product recommendations to individual needs, preferences, and purchasing goals.
- Converted consultations and product demonstrations into purchase opportunities by connecting customer concerns with targeted beauty routines and solutions.
- Strengthened brand loyalty by delivering personalized service and clearly communicating product benefits, usage techniques, and brand positioning.
- Supported sales readiness across Macy's, Dillard's, Sephora, and Ulta by executing brand-compliant merchandising and coordinating displays for special events.
- Improved team product knowledge and selling consistency by training Beauty Advisors and store leaders on product features, sales techniques, and customer engagement.
Professional Beauty Advisor/Sales Associate
3 Months- Achieved [number] daily sales goals during vendor events through attentive service and product support.
- Met daily sales targets during high-volume promotional events by engaging customers with personalized consultations and needs-based recommendations.
- Supported purchase decisions through luxury makeup consultations and professional applications that demonstrated product performance and value.
- Delivered makeup services that reflected the brand's application style and strengthened the customer experience.
- Educated customers on product knowledge, demonstrated items, and guided selections to build brand awareness.
- Maintained sales-ready product presentation through visual merchandising brand standards, organized displays, and accessible inventory placement.
- Partnered with stored leadership to prioritize promotional initiatives, identify sales opportunities, and support a consistent customer experience.
- Increased customer confidence in premium products by creating customized beauty routines aligned with individual preferences, concerns, and desired results.
Freelance and Permanent Artist/Sales Associate
6 Years 3 Months- Generated sales through professional makeup applications, personalized consultations, and product recommendations in a fast- paced luxury retail environment.
- Built and retained a loyal client base by providing consistent follow-up, customized beauty solutions, and expert product guidance.
- Increased product awareness and customer engagement by educating clients on launches, seasonal collections, application techniques, and complimentary products.
- Supported Viva Glam campaign performance by serving as a brand ambassador, engaging customers, and motivating team members to pursue and achieve a 3% VG Sales goal.
- Contributed to promotional AA events, artist education sessions, and in-store initiatives that increased customer interaction and strengthened brand visibility.
- Performed professional makeup application in a high-demand retail setting with strong accuracy and polish.
- Maintained performance expectations while adapting to changing sales priorities, product launches, promotional campaigns, and customer demand.
Order & Cellular Processor
3 Years 1 Month- Processed wireless service orders for multiple national carriers with accuracy and attention to detail, supporting timely fulfillment and customer satisfaction.
- Managed inbound and outbound customer communications while providing clear information that supported order completion and service retention.
- Resolved customer concerns efficiently by investigating issues, explaining available solutions, and following established quality and service procedures.
- Maintained accurate order and customer records while navigating multiple systems in a high-volume call center environment.
- Balanced productivity, accuracy, and service quality while managing competing customer and order-processing priorities.
Sales Travel Agent
3 Years 5 Months- Generated travel sales by consulting with customers on destinations, reservations, and service options aligned with their needs and budget.
- Increased customer confidence and purchase readiness through attentive questioning , personalized recommendations, and clear explanations of travel options.
- Managed high-volume inbound calls while balancing sales opportunities, reservation accuracy, and customer service requirements.
- Protected customer relationships and supported repeat business by resolving booking and service issues through active listening, problem solving, and timely follow-through.
- Converted customer inquiries into travel solutions by identifying needs, presenting relevant options, and guiding clients through the reservation process.
Education
High School Diploma
Skills
Bilingual (English/Spanish)
Luxury Retail Sales
Client Relationship Management
Sales Goal Attainment
Presentation Skills
Product Consultation
Customer Experience Excellence
Consultative Selling
Conflict Resolution
Professional makeup application
Beauty education
Skincare product knowledge
Fragrance selling
Makeup Artistry
Skincare and Fragrance Expertise
Product Demonstrations
Brand Ambassadorship
Visual merchandising
Inventory management
Training & coaching
Microsoft Office
Sales Goal Achievement
Team Training and Coaching
Retail Operations
Timeline
Professional Beauty Advisor/Sales Associate
Westman Atelier
04.2024 - 07.2024Read More
Professional Beauty Advisor/Sales Associate
Coty Inc.
11.2022 - 03.2025Read More
Freelance and Permanent Artist/Sales Associate
MAC Cosmetics
11.2013 - 02.2020Read More
Order & Cellular Processor
Consensus Corp
10.2010 - 11.2013Read More
Sales Travel Agent
Expedia
05.2007 - 10.2010Read More
Arlington Heights HS
High School Diploma
Read More