Vicky Dussaram
Calgary,AB
Summary
I am an enthusiastic and dedicated bilingual professional with experience at supervisory and management level.An exceptional leader who is able to develop and motivate others to achieve targets, I can demonstrate a strong ability to manage a team effectively as well as projects from conception through to successful completion. Proactive bilingual senior payments supervisor with strong background in financial analysis, budgeting and forecasting .Organized and dependable candidate successful at managing multiple priorities with a positive attitude.Driven bilingual bank leader with 20-year track record of successful administrative and operations management. Highly skilled in cultivating and leading high-performance teams focused on exceeding business objectives.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Senior Payments Supervisor / Payments Risk MI Supervisor / Group MI Analyst
Absa Bank Ltd formerly Barclays Bank Plc (Mauritius)
04.2016 - 04.2024
- Established performance metrics for the team, consistently tracking progress towards goals and making adjustments.
- Cultivated strong relationships with key clients or stakeholders through consistent communication and excellent service delivery.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Organized and detail-oriented with a strong work ethic.
Payments Supervisor/ Record Management Coordinator
Barclays Bank Limited
09.2006 - 03.2016
- Conducted ongoing assessments of current practices, recommending improvements to streamline operations further.
- Reduced record duplication and inaccuracies by conducting regular audits and updates.
- Transmitted documents, organized revisions and tracked changes.
Trainee Clerical Finance Officer
State Bank of Mauritius
08.2005 - 08.2006
- Participated in on-the-job training, working closely with supervisors and coworkers.
- Enhanced trainee experience by developing comprehensive orientation programs and hands-on training sessions.
- Handled day-to-day customer or client questions via telephone or email.
Education
Master in Business Administration (MBA) with specialisation in Banking -
Grade: B Grade First Division
Bachelor in Business Administration with Specialization in Economics and Finance -
Diploma in Business Administration specialisation in Banking and Financial Services -
Skills
- Report Preparation
- Project Support
- Customer Relationship Management
- Multitasking
- Data Analysis
- Analytical Skills
- Business Development
- Problem-solving abilities
Languages
French
Native or Bilingual
English
Full Professional
Accomplishments
Barclays Quarterly Eagle Award winner for Team Pioneering Category
Certification
Barclays In House Certifications
- Relationship Management
- Customer Experience Standards
- Payments Global Payments Swift Standards
Timeline
Senior Payments Supervisor / Payments Risk MI Supervisor / Group MI Analyst - Absa Bank Ltd formerly Barclays Bank Plc (Mauritius)
04.2016 - 04.2024
Payments Supervisor/ Record Management Coordinator - Barclays Bank Limited
09.2006 - 03.2016
Trainee Clerical Finance Officer - State Bank of Mauritius
08.2005 - 08.2006
University of Sikkim Manipal - Master in Business Administration (MBA) with specialisation in Banking,
Management College of South Africa (Mancosa) - Bachelor in Business Administration with Specialization in Economics and Finance,
TAFE Institute Western Australia - Diploma in Business Administration specialisation in Banking and Financial Services,
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