Vicky Cristea
Crawley,West Sussex
Summary
A highly organized and customer-focused professional with extensive experience in managing teams, resolving customer issues, and ensuring seamless operations in fast-paced environments. Proven ability to deliver excellent service, handle complaints effectively, and train teams on providing exceptional customer care.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Duty Manager
Premier Inn
05.2022 - Current
- Managed customer complaints and queries, ensuring high satisfaction levels.
- Coordinated between departments to ensure smooth operations and excellent guest experiences.
- Handled critical situations with professionalism, providing clear communication to resolve issues efficiently.
Support Worker/Shift Leader
Avenues Group
08.2020 - 05.2022
- Provided direct support to service users, demonstrating empathy and effective problem-solving skills.
- Assisted with daily activities, focusing on clear communication and personalized care.
- Trained new team members on delivering exceptional customer service and handling sensitive situations.
Supervisor - Full Time
Jamie Oliver
02.2019 - 08.2020
- Supervised day-to-day operations, resolving customer queries and managing team performance.
- Processed cash and stock management, ensuring customer needs were met efficiently.
- Led team training in providing seamless customer service in a high-pressure environment.
Assistant Manager
The Downsman
05.2016 - 02.2019
- Managed customer-facing operations, ensuring a consistently high level of service.
- Led staff to maintain service standards, resolving customer issues quickly and professionally.
- Handled cash, stock orders, and team coordination for an efficient customer experience.
Bartender/Waiter
The Downsman
10.2013 - 05.2016
- Delivered friendly and attentive service, resolving customer complaints directly.
- Took customer orders accurately, ensuring smooth communication between kitchen and front of house.
- Managed busy shifts, providing support to colleagues and maintaining customer satisfaction.
Education
BBA - Business And Tourism Management
Anglia Ruskin University
London, UK01.2023
Skills
- Customer Service
- Guest Relations Management
- Staff Training and Development
- Complaint Handling
- Hospitality
- Staff Supervision
Certification
- B Driving License, 02/01/17, 01/01/27
- Personal License Licensing Act 2003, 06/01/16, Present
- Bartender License
Eligibletoworkuk
Yes
Personal Information
- Highest Education Level: None
- Industry: Hospitality & Tourism
- Relocation: West Sussex
Languages
English
Spanish
Romanian
Timeline
Duty Manager
Premier Inn
05.2022 - Current
Support Worker/Shift Leader
Avenues Group
08.2020 - 05.2022
Supervisor - Full Time
Jamie Oliver
02.2019 - 08.2020
Assistant Manager
The Downsman
05.2016 - 02.2019
Bartender/Waiter
The Downsman
10.2013 - 05.2016
BBA - Business And Tourism Management
Anglia Ruskin University
- B Driving License, 02/01/17, 01/01/27
- Personal License Licensing Act 2003, 06/01/16, Present
- Bartender License
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