Vicky Champagne
Sherbrooke,QC
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
11
11
years of professional experience
Work History
Housekeeper
Hotel-Motel La Marquise
07.2021 - 11.2023
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
- Replaced used towels and other bathroom amenities such as shampoo, paper towels, and soap.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Completed pre-cleaning duties by setting up cleaning carts with fresh linens, cleaning supplies, and requested guest supplies.
- Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
Front Desk Receptionist
Island Beach Resort
12.2012 - 07.2017
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Trained new team members on company procedures, customer service and issue resolution.
- Organized, maintained and updated information in computer databases.
- Collected room deposits, fees, and payments.
Education
Associate Of Science -
Indian River State College
Port. St Lucie, FLHigh School Diploma -
Treasure Coast High School
Port St. Lucie, FL05.2012
Skills
- Customer Service
- Cleaning Techniques
- Laundry Management
- Cleaning and Organizing Abilities
- Health and Safety Compliance
- Hospitality Background
Volunteer Work
La Chaudronnee
Le Chateau
Children’s Museum of the Treasure Coast
Tradition Medical Center
Timeline
Housekeeper
Hotel-Motel La Marquise
07.2021 - 11.2023
Front Desk Receptionist
Island Beach Resort
12.2012 - 07.2017
Associate Of Science -
Indian River State College
High School Diploma -
Treasure Coast High School
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