Vicky Catchuk
Summary
Experienced Human Resources professional seeking a full-time position within your organization. Dedicated to delivering exceptional service and fostering positive relationships with internal and external customers. Strong interpersonal skills and commitment to outstanding service. Passionate about creating a welcoming and supportive environment. Eager to utilize expertise in customer relations to contribute to organization success.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Coordinator, Wellness and Provincial EAP
3sHealth
10.2021 - Current
- Continued administration and support of the provincial Employee and Family Assistance Program (EFAP) for Saskatchewan Healthcare Employers.
- Continued work on-boarding new customers to the EFAP program
- Administration and support of the LifeSpeak digital mental health and wellbeing platform
- Provide wellness support and guidance for all 3sHealth employees.
- Monitor and maintain the Employee Health and Wellness Resources Centre SharePoint Site.
- Facilitate mental health and wellness events for the organization
Human Resources/Provincial EFAP Coordinator
3sHealth
06.2016 - 10.2021
- Provide day-to-day support of HR services in the areas of recruitment, on-boarding, off-boarding, and accommodations
- Contribute to on-going HR projects and improvement and lean initiatives
- Update HR metrics on a weekly/monthly basis
- Support the HR Team by coordinating recruitment activities to staff position vacancies which includes consulting with the hiring manager on the planning an approval process, preparing postings, interview processes, preparing letters of offers and completing all necessary documentation
- Process new employee hires in Gateway On-Line
- Administer changes to the Employee Growth and Development Tool, as necessary
- Manage the organization's structure charts
- Register new members to Goodlife Corporate Memberships
- Participate in the annual Goodlife Corporate Membership renewal process, which includes surveying current memberships to gauge satisfaction and promoting the program to encourage new enrolments
- Administer the provincial Employee and Family Assistance Program (EFAP) for Saskatchewan healthcare employers
- Provide resolution of concerns and inquiries; provisioning of information and reports and monitoring compliance of the service agreement
- On-boarded new customers to the EFAP program
- Maintain collaborative working relationships with the service provider and stakeholders and organizing provincial meetings and monitoring expenditures
- Present relevant EFAP information to Senior Leadership and Health Human Resources Network
Employee Benefits Officer
3sHealth
12.2014 - 06.2016
- Provided service and support to participating Employers and plan members by handling inquiries regarding insurance and benefit programs 3sHealth provides
- Processed incoming mail, enrollment forms, Beneficiary Designation Forms and Life Claims
- Processed workflows and queries
- Answered a large volume of calls, emails and chats and documented details of each through HCC (Hosted Call Centre)
HR Generalist
Kohl and Frisch Limited
04.2009 - 07.2014
- Acted as primary contact and HR Manager for the employees and managers
- Responsible for creating a strong employee relations environment for employees and managers by creating strong relationships with clients
- Provided assistance and takes leadership in designing and implementing various HR policies and practices
- Supported the recruiting and sourcing function within human resources including permanent and contract staff
- Supported organizational change and promoted the relationship between business objectives and human resources activities
- Added value to the business through HR initiatives while remaining a trusted advocate of the employees
- Maintained all employee records including personal information and training records
- Used HR Software such as Synerion and HRIS on a daily basis to track attendance, vacation entitlements, sick entitlements and performance reviews
- Provided standard Health and Safety Training on various warehouse–related topics to employees on a monthly basis
- Organized and administered all company related functions
- Administrative and clerical duties as required
Administrative Assistant
Kohl and Frisch Limited
11.2006 - 04.2009
- Welcomed and assisted visitors and answered the phone
- Matched invoices with packing slips and prepared them for sign off
- Maintained up-to-date records of all invoices forwarded to A/P
- Administered and reconciled agency payroll processing
- Prepared memos, meeting minutes as required
- Sorted and distributed the daily mail
- Organized and administered company related functions
- Supported management with employee relations issues when appropriate
- Ordered office and warehouse supplies and prepared purchase orders
Education
Business Certificate and HR Diploma -
Saskatchewan Polytechnic Palliser Campus
Moose Jaw, Saskatchewan06.2017
HR Management Certificate -
SIAST Palliser Campus
Moose Jaw, Saskatchewan01.2012
Skills
- Multitasking and organization
- Customer service
- Data entry
- Work Planning and Prioritization
- Relationship building
- MS office
- Discretion and confidentiality
- Presenting ideas and plans
- Recordkeeping
- Meeting coordination
- Event planning
- Attention to detail
- Verbal and written communication
- Task prioritization
- New hire orientation
Accomplishments
- Established a process and created Standard Work for On-boarding new members to the Provincial EFAP program.
- With the new process in place, on-boarded 9 new health system partners and participating member organizations to the EFAP program since 2017 making the total 15 organizations overall.
- Created the 3sHealth Emergency Preparedness Guide and supporting documents. (Bomb Threat Report Form, Work Standards for Fire Evacuation Duties of the Floor Wardens and All Employees).
- Built and maintained several SharePoint Sites including the 3sHealth Leaders Standard Work Site, Employee Health and Wellness Resources Centre and the Provincial EFAP SharePoint Site for the Provincial EFAP Advisory Committee.
- Had the opportunity to be a part of a 5-day Diversity, Inclusion and Belonging workshop.
Certification
- Workplace Mental Health Leadership Certificate Program TELUS Health (formerly LifeWorks) September 2023
- Building Awareness of a Diverse, Equitable, and Inclusive Workplace TELUS Health (formerly LifeWorks)
- Facilitating Meeting with Ease Facilitation First March 2024
- Bringing LEADS to Life Workshop November 2023 and March 2024
- Occupational Health and Safety Committee Levels One and Two Training September 2022
Timeline
Coordinator, Wellness and Provincial EAP
3sHealth
10.2021 - Current
Human Resources/Provincial EFAP Coordinator
3sHealth
06.2016 - 10.2021
Employee Benefits Officer
3sHealth
12.2014 - 06.2016
HR Generalist
Kohl and Frisch Limited
04.2009 - 07.2014
Administrative Assistant
Kohl and Frisch Limited
11.2006 - 04.2009
HR Management Certificate -
SIAST Palliser Campus
Business Certificate and HR Diploma -
Saskatchewan Polytechnic Palliser Campus
Similar Profiles
Yandisa MxiYandisa Mxi
EAP and Wellness Senior Professional Officer at City of Cape TownEAP and Wellness Senior Professional Officer at City of Cape Town
Tammy A ObieTammy A Obie
EAP Coordinator/Care Manager at The Cigna GroupEAP Coordinator/Care Manager at The Cigna Group
Terell KeatonTerell Keaton
EAP Coordinator at AetnaEAP Coordinator at Aetna