Vickie Taylor
Summary
Dynamic Personal Ambassador at Marriott International with a proven track record in customer engagement and conflict resolution. Expert in needs assessment and problem-solving, consistently enhancing guest satisfaction. Recognized for creating welcoming environments and effectively addressing inquiries, ensuring premier customer service and fostering lasting relationships.
Overview
12
12
years of professional experience
Work History
Personal Ambassador
Marriot International
05.2013 - 08.2025
- Promoted good customer relations and premier customer satisfaction by demonstrating friendly demeanor and can-do attitude.
- Greeted customers and clients to create welcoming atmosphere.
- Assisted guests with reservation and account questions and concerns.
- Resolved conflicts between guests and properties in diplomatic manner.
Education
West Carlton Secondary School
Dunrobin, ONSkills
- Customer engagement
- Business correspondence
- Needs assessment
- Product knowledge
- Problem-solving
- Customer service
- Multitasking Abilities
- Task prioritization
- Research proficiency
Languages
English
Native or Bilingual
Timeline
Personal Ambassador
Marriot International
05.2013 - 08.2025
West Carlton Secondary School