Vickie Pearce
Strathmore
Summary
Energetic server with background in high-volume restaurant environments. Knows how to deliver superior guest service while maintaining professional rapport with team members. Strong skills in order and payment processing, upselling techniques and keeping areas clean and well-stocked. Committed to enhancing customer satisfaction by delivering memorable dining experiences.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Assistant manager
The Oak Pit steakhouse
Porterville
10.2013 - 06.2014
- Assisted in coordinating team schedules and daily tasks for optimal workflow.
- Helped implement new procedures to improve service delivery and customer satisfaction.
- Participated in training sessions to learn company policies and best practices.
- Engaged with customers to address inquiries and provide assistance as needed.
- Managed inventory records to ensure accurate stock levels and availability.
- Organized team meetings to discuss project updates and share important information.
- Managed customer service inquiries and complaints in a timely manner.
- Supervised daily operations including scheduling shifts, assigning duties.
- Organized training sessions for new hires to familiarize them with the workplace environment.
- Maintained accurate records of sales transactions using point-of-sale systems.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Recruited and trained new employees to meet job requirements.
- Interviewed prospective employees and provided input to HR on hiring decisions.
Bartender
The Country Climate
Linton
10.2012 - 03.2013
- Prepared and served drinks according to established recipes and customer preferences.
- Maintained cleanliness and organization of the bar area during busy shifts.
- Assisted customers in selecting beverages and provided recommendations when needed.
Server
Jenny Lynns
Porterville
04.2012 - 06.2012
- Provided exceptional customer service to enhance dining experience.
- Maintained cleanliness of tables and dining areas throughout shifts.
- Collaborated with kitchen staff to ensure timely food delivery.
- Processed payments and handled cash register transactions efficiently.
Bartender
Slicks
Fresno
08.2008 - 09.2009
- Prepared and served drinks according to established recipes and customer preferences.
- Maintained cleanliness and organization of the bar area during busy shifts.
- Assisted customers in selecting beverages and provided recommendations when needed.
- Operated cash register and processed payments efficiently for customer transactions.
- Performed opening and closing duties including restocking supplies.
- Managed cash drawer at the end of each shift ensuring accuracy of funds received.
Server, bartender, bar manager
Jack and charlies
Visalia
08.2005 - 05.2008
- Delivered exceptional customer service in a fast-paced dining environment.
- Trained new servers on menu items and service protocols effectively.
- Processed payments accurately using point-of-sale systems and cash handling procedures.
- Assisted in inventory management by restocking supplies as needed during shifts.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Greeted customers, answered questions, and recommended specials to increase profits.
- Greeted guests and provided menus.
- Promoted desserts, appetizers, and specialty drinks to optimize sales.
- Stayed informed about daily specials, new menu items, promotions.
- Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
- Prepared drinks according to standard recipes.
- Explained menu options to guests, offered suggestions and took orders for food and beverages.
- Explained menu items, describing ingredients and cooking methods upon request.
- Stocked service areas with supplies during slow periods.
- Prepared and served a variety of beverages to customers promptly.
- Assisted customers in selecting drinks based on preferences and dietary needs.
- Managed inventory levels by tracking supplies and placing orders as needed.
- Trained new bartenders on techniques, recipes, and customer service standards.
- Engaged with patrons to create a welcoming atmosphere in the establishment.
- Managed cash drawer at the end of each shift ensuring accuracy of funds received.
- Trained new bartenders on drink preparation and upselling techniques.
- Managed bar area, cocktail design and menu and handled inventory, regulation compliance, and customer relationships.
- Kept track of bar tabs and transferred open tabs to dining area for wait staff.
- Effectively multitasked within fast-paced environment.
- Remained calm and poised during busy periods, promoting great customer service to guests.
Server
Ajs cafe
Turlock
06.2004 - 10.2005
- Provided exceptional customer service to enhance dining experience.
- Maintained cleanliness of tables and dining areas throughout shifts.
- Collaborated with kitchen staff to ensure timely food delivery.
- Took customer orders accurately and communicated special requests.
- Processed payments and handled cash register transactions efficiently.
- Assisted in training new servers on restaurant procedures and policies.
- Stocked supplies and organized service areas for operational efficiency.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
Education
Some College (No Degree) - General Studies
Modesto Junior College
Modesto, CASkills
- Ability to multitask in a fast paced environment with accuracy
- Great understanding of restaurant operations in front and back of house
- Great customer service skills
- Hard working and self motivated
- Very experienced in memorizing menus, systems, guest preferences
- Punctual, organized, professional, neat
Certification
- Food handlers certification
Timeline
Assistant manager
The Oak Pit steakhouse
10.2013 - 06.2014
Bartender
The Country Climate
10.2012 - 03.2013
Server
Jenny Lynns
04.2012 - 06.2012
Bartender
Slicks
08.2008 - 09.2009
Server, bartender, bar manager
Jack and charlies
08.2005 - 05.2008
Server
Ajs cafe
06.2004 - 10.2005
Some College (No Degree) - General Studies
Modesto Junior College