Vickie Laprade
Victoria,BC
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Main Host
Langara Island Lodge
05.2024 - 09.2024
- Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
- Consistently upheld company standards and policies, contributing to a positive reputation for the establishment among guests and peers.
- Contributed to overall restaurant success by proactively addressing operational challenges as they arose.
Server
Oak Bay Beach Hotel
09.2023 - 04.2024
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
Bartender/server/banquet Server
Poets Cove Resort & Spa
01.2023 - 09.2023
- Served high customer volumes during special events, nights, and weekends.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
Personal Banking Associate
BMO Bank Of Montreal
03.2022 - 12.2022
- Educated customers on features and benefits of banking products and services.
- Developed and maintained strong customer relationships, providing exceptional service and advice.
- Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
- Conducted regular account reviews to identify opportunities for cross-selling additional bank products and services.
Massage Therapist
Centre De Santé Second Regard
08.2021 - 03.2022
- Developed and maintained positive relationships with clients through professional communication and follow-up to increase satisfactions and build rapport.
- Provided safe, effective, and appropriate massage therapy techniques during customer appointments.
Server / Bartender
Brasserie Le Ranch
03.2019 - 04.2021
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
Server / Bartender
Boston Pizza Restaurant
05.2017 - 03.2019
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
Server/Banquet Server
Pourvoirie Du Lac Blanc
02.2017 - 05.2017
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
Server
Rôtisserie Saint-Hubert
05.2016 - 12.2016
- Explained menu items and suggested appropriate options for food allergy concerns.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Served food and beverages promptly with focused attention to customer needs.
Education
License Certificate - Massage Therapy
École De Massothérapie MKO
Trois-Rivières07.2021
High School Diploma -
École Secondaire De L'Érablière
Saint-Félix-de-Valois, QC06.2013
Skills
- Exceptional Communicator
- Adaptable to change
- Problem-Solving
- Multitasking Abilities
- Teamwork and Collaboration
- Critical Thinking
Certification
- Licensed Massage Therapist - July 2021
- Certified Serving it Right
Languages
French
Native or Bilingual
English
Native or Bilingual
Timeline
Main Host
Langara Island Lodge
05.2024 - 09.2024
Server
Oak Bay Beach Hotel
09.2023 - 04.2024
Bartender/server/banquet Server
Poets Cove Resort & Spa
01.2023 - 09.2023
Personal Banking Associate
BMO Bank Of Montreal
03.2022 - 12.2022
Massage Therapist
Centre De Santé Second Regard
08.2021 - 03.2022
Server / Bartender
Brasserie Le Ranch
03.2019 - 04.2021
Server / Bartender
Boston Pizza Restaurant
05.2017 - 03.2019
Server/Banquet Server
Pourvoirie Du Lac Blanc
02.2017 - 05.2017
Server
Rôtisserie Saint-Hubert
05.2016 - 12.2016
License Certificate - Massage Therapy
École De Massothérapie MKO
High School Diploma -
École Secondaire De L'Érablière
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