To be in a position that consistently challenges my aspirations; challenges me to be a better person. To work in a setting that will strengthen my leadership and organizational skills. Handle tasks with accuracy and efficiency
Overview
28
28
years of professional experience
Work History
Flight Attendant
Air Canada
01.2002 - Current
Work independently without supervision and observation in an absentee workforce
Comply with all aviation rules and regulations for safety and protection
Provide information, guidance, and assistance for safety and comfort to passengers on board aircraft
Conduct safety check before flight
Administer emergency and safety procedures consistent with the Air Canada Flight Attendant Manual
Use all available human (crew members, STOC) and physical resources and coordinate their functions to ensure the delivery of Air Canada's products and service in a well-organized manner
Give constructive feedback to my crew & compliment them in a job well done
Be patient and be prepared to help colleagues if need be and show them
Act quickly on problems & potential problems
Develop/implement solutions that will inconvenience customers to the least.
Assistant Supervisor
Shaw Communications
01.2001 - 01.2002
Insured implementation of call center policies, operations and performance standards were understood and followed by agents
Interviewed potential Technical Support Representatives
Monitored calls and provided feedback during coaching sessions
Monitored and evaluated CSR performance to assure quality service, professionalism and courtesy, and identify actions that can improve call quality and customer satisfaction.
Technical Support Representative
Shaw Communications
01.2000 - 01.2001
Consistently strive to exceed customer expectations and as required, initiate any actions to satisfy the customer
Provide diagnostic trouble shooting off technical P.C
Book & manage customer support calls.
Payment Centre
Shaw Communications
01.1996 - 01.2000
Processed subscriber payments
Processed telephone banking, and bank reconciliations
Made bank deposits
Data entry and filing.
Education
Business Administration Certificate -
Okanagan College
01.2024
Travel and Tourism -
George McDougall High School
Alberta Best Certificate (Certified Customer Service Program)
Skills
Computer Applications (Word, PowerPoint, Excel)
AED, CPR/First Aid
Excellent Customer Service
Keyboarding 40 wpm
Ability to remain calm and make fast decisions in difficult situation
Leadership Skills with problem-solving availability
Activities
Atom Hockey Tournament Chair
Team Manager for Tikes, Novice and Atom Hockey
Parent Advisory Council (PAC) Co-President, Coldstream Elementary School
Timeline
Flight Attendant
Air Canada
01.2002 - Current
Assistant Supervisor
Shaw Communications
01.2001 - 01.2002
Technical Support Representative
Shaw Communications
01.2000 - 01.2001
Payment Centre
Shaw Communications
01.1996 - 01.2000
Business Administration Certificate -
Okanagan College
Travel and Tourism -
George McDougall High School
Alberta Best Certificate (Certified Customer Service Program)