VICKIE DRANCHUK
Vernon,BC
Summary
To be in a position that consistently challenges my aspirations; challenges me to be a better person. To work in a setting that will strengthen my leadership and organizational skills. Handle tasks with accuracy and efficiency
Overview
28
28
years of professional experience
Work History
Flight Attendant
Air Canada
01.2002 - Current
- Work independently without supervision and observation in an absentee workforce
- Comply with all aviation rules and regulations for safety and protection
- Provide information, guidance, and assistance for safety and comfort to passengers on board aircraft
- Conduct safety check before flight
- Administer emergency and safety procedures consistent with the Air Canada Flight Attendant Manual
- Use all available human (crew members, STOC) and physical resources and coordinate their functions to ensure the delivery of Air Canada's products and service in a well-organized manner
- Give constructive feedback to my crew & compliment them in a job well done
- Be patient and be prepared to help colleagues if need be and show them
- Act quickly on problems & potential problems
- Develop/implement solutions that will inconvenience customers to the least.
Assistant Supervisor
Shaw Communications
01.2001 - 01.2002
- Insured implementation of call center policies, operations and performance standards were understood and followed by agents
- Interviewed potential Technical Support Representatives
- Monitored calls and provided feedback during coaching sessions
- Monitored and evaluated CSR performance to assure quality service, professionalism and courtesy, and identify actions that can improve call quality and customer satisfaction.
Technical Support Representative
Shaw Communications
01.2000 - 01.2001
- Consistently strive to exceed customer expectations and as required, initiate any actions to satisfy the customer
- Provide diagnostic trouble shooting off technical P.C
- Book & manage customer support calls.
Payment Centre
Shaw Communications
01.1996 - 01.2000
- Processed subscriber payments
- Processed telephone banking, and bank reconciliations
- Made bank deposits
- Data entry and filing.
Education
Business Administration Certificate -
Okanagan College
01.2024
Travel and Tourism -
George McDougall High School
Alberta Best Certificate (Certified Customer Service Program)
Skills
- Computer Applications (Word, PowerPoint, Excel)
- AED, CPR/First Aid
- Excellent Customer Service
- Keyboarding 40 wpm
- Ability to remain calm and make fast decisions in difficult situation
- Leadership Skills with problem-solving availability
Activities
- Atom Hockey Tournament Chair
- Team Manager for Tikes, Novice and Atom Hockey
- Parent Advisory Council (PAC) Co-President, Coldstream Elementary School
Timeline
Flight Attendant
Air Canada
01.2002 - Current
Assistant Supervisor
Shaw Communications
01.2001 - 01.2002
Technical Support Representative
Shaw Communications
01.2000 - 01.2001
Payment Centre
Shaw Communications
01.1996 - 01.2000
Business Administration Certificate -
Okanagan College
Travel and Tourism -
George McDougall High School
Alberta Best Certificate (Certified Customer Service Program)
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