Summary
Overview
Work History
Education
Skills
Activities
Timeline
Generic

VICKIE DRANCHUK

Vernon,BC

Summary

To be in a position that consistently challenges my aspirations; challenges me to be a better person. To work in a setting that will strengthen my leadership and organizational skills. Handle tasks with accuracy and efficiency

Overview

28
28
years of professional experience

Work History

Flight Attendant

Air Canada
01.2002 - Current
  • Work independently without supervision and observation in an absentee workforce
  • Comply with all aviation rules and regulations for safety and protection
  • Provide information, guidance, and assistance for safety and comfort to passengers on board aircraft
  • Conduct safety check before flight
  • Administer emergency and safety procedures consistent with the Air Canada Flight Attendant Manual
  • Use all available human (crew members, STOC) and physical resources and coordinate their functions to ensure the delivery of Air Canada's products and service in a well-organized manner
  • Give constructive feedback to my crew & compliment them in a job well done
  • Be patient and be prepared to help colleagues if need be and show them
  • Act quickly on problems & potential problems
  • Develop/implement solutions that will inconvenience customers to the least.

Assistant Supervisor

Shaw Communications
01.2001 - 01.2002
  • Insured implementation of call center policies, operations and performance standards were understood and followed by agents
  • Interviewed potential Technical Support Representatives
  • Monitored calls and provided feedback during coaching sessions
  • Monitored and evaluated CSR performance to assure quality service, professionalism and courtesy, and identify actions that can improve call quality and customer satisfaction.

Technical Support Representative

Shaw Communications
01.2000 - 01.2001
  • Consistently strive to exceed customer expectations and as required, initiate any actions to satisfy the customer
  • Provide diagnostic trouble shooting off technical P.C
  • Book & manage customer support calls.

Payment Centre

Shaw Communications
01.1996 - 01.2000
  • Processed subscriber payments
  • Processed telephone banking, and bank reconciliations
  • Made bank deposits
  • Data entry and filing.

Education

Business Administration Certificate -

Okanagan College
01.2024

Travel and Tourism -

George McDougall High School

Alberta Best Certificate (Certified Customer Service Program)

Skills

  • Computer Applications (Word, PowerPoint, Excel)
  • AED, CPR/First Aid
  • Excellent Customer Service
  • Keyboarding 40 wpm
  • Ability to remain calm and make fast decisions in difficult situation
  • Leadership Skills with problem-solving availability

Activities

  • Atom Hockey Tournament Chair
  • Team Manager for Tikes, Novice and Atom Hockey
  • Parent Advisory Council (PAC) Co-President, Coldstream Elementary School

Timeline

Flight Attendant

Air Canada
01.2002 - Current

Assistant Supervisor

Shaw Communications
01.2001 - 01.2002

Technical Support Representative

Shaw Communications
01.2000 - 01.2001

Payment Centre

Shaw Communications
01.1996 - 01.2000

Business Administration Certificate -

Okanagan College

Travel and Tourism -

George McDougall High School

Alberta Best Certificate (Certified Customer Service Program)
VICKIE DRANCHUK