Vicki Valentine

Jazz Aviation LP

01.2012 - Current

Serve as primary point of contact for the entire maintenance group beginning on the date of hire, ensuring benefit information regarding coverage, forms, enrolment and payroll information is received and processed accurately in UKG pro creating a seamless entrance to Jazz.

Facilitated new hire orientation group meetings online along with the employee travel department. We welcomed the employees and provided comprehensive information on company-sponsored benefit programs including the EAP program, dependent eligibility, pay processes and what to expect as a new hire. This was in my previous role when handling the airports division, it made the transition smooth and alleviated some of the common anxieties for the new hires that come with starting at a new company. This also created a more efficient way of providing information as it was a group setting instead of individual interactions.

Maintain daily updates to benefits based on employee requests, status changes and terminations always ensuring proper communication with employees regarding benefit continuation / cancellation is done in a timely manner.

Conduct audits of benefits for all employees going on a leave or returning to work to identify discrepancies and verify correct premiums are /were charged or credited accordingly. This ensures accurate reporting and timely resolution of errors.

Maintain confidentiality of sensitive employee / company information by following strict data protection policies and procedures.

Coordinate pay adjustments as per health services, time and attendance, base administrators, managers and labour relations for the entire maintenance group complying with company and government guidelines.

Collaborated with time and attendance to create an excel spreadsheet that we could use each pay period to include all part-time airports employees receiving a pay increase. They needed to be looked at individually in kronos to determine which hours were to be paid at the old / new pay rate. This resulted in creating a more efficient process for both of our departments.

Trained team members on benefit and payroll processes, for both the airports and maintenance groups

Have reduced payroll errors by following collective agreements and asking questions if something looks incorrect making it a team effort and promptly addressing discrepancies.

Provide backup support for fellow team members during peak periods or absences, ensuring uninterrupted payroll and benefit processing continuity.

Documented process for calculating CNNEST Advance (WCB Quebec) which is then entered in pay and Jazz is reimbursed based on the calculation.

Summary