Vicki PETERS
Granite Bay,CA
Summary
Results-driven management professional with track record of optimizing team performance and driving business growth. Skilled in strategic planning, project management, and fostering collaborative environments. Known for adaptability and delivering consistent results in dynamic settings. Strong focus on leadership, problem-solving, and effective communication.
Overview
27
27
years of professional experience
Work History
Associate Manager
THE POTTERY BARN
Roseville, California
10.2015 - Current
- Managed new hire trainings and onboarding for up to 50+ associates to motivate and keep employees aware of company policies and procedures.
- Remedied issues and conflicts among workers using negotiation and active listening.
- Organized schedules, workflows and shift coverage to meet expected business demands.
- Assisted supervisor in evaluating employee performance and cultivating improvement initiatives.
- Championed employee engagement initiatives, boosting morale and promoting a positive workplace culture.
- Led team meetings regularly to discuss progress updates, identify challenges or roadblocks, and provide guidance towards successful project completion.
- Improved client satisfaction by consistently delivering high-quality work on schedule.
OWNER- FOUNDER
THE BAMBOO SOURCE
Granite Bay, California
08.2013 - Current
- Promoted business on social media platforms to maximize brand identity and generate revenue.
- Hosted special events monthly to boost brand awareness and increase community engagement.
- Kept records for production, inventory, income and expenses.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Created with help and still maintain web site for thebamboosource.com. Personally update product and pricing information, offer coupons and create advertising campaigns.
DISTRICT MANAGER
Torrid Clothing Store
San Francisco, California
11.2011 - 08.2013
- Recruited to successfully build “A” Team of Managers able to deliver best at Presentation, People Development and Product
- Steadily increased sales from -1.5% to +10% across Northern Cal., Utah and Colorado
- Developed Mini Schedule and Sales accountability systems to measure performance of managers consistently and objectively.
- Drove district growth through program quality, sales initiatives and customer service.
- Identified and developed top talent within management structure to promote performance-oriented culture.
- Evaluated budget plans and current costs to project trends and recommend updates.
- Developed and enhanced sales and merchandising programs, positively impacting bottom-line profitability with strong growth.
- Cultivated positive rapport with associates and team leadership.
- Strategized business operations, merchandising strategies and personnel moves.
- Built sales forecasts and schedules to reflect desired productivity targets.
- Developed and significantly grew assigned territory 21% within first year.
DISTRICT MANAGER
Forever 21
Roseville, California
11.2006 - 11.2011
- Recruited to bring customer service and sales back to company ready to explode onto market
- Starting with 5 stores, responsibility grew to 17 stores and 39 M$
- Accountable to recruit, train and develop and retain bench strength to support company expansion
- Implemented several initiatives including Base Scheduling, Segment Accountability,
- Evaluation Measurements: Visual Training Binder, and several Merchandise and Cash
- Control documents
- Business consistently perform at double digits with minimal loss
- 916-849-7534 vickiipeters@icloud.com 9730 Oak Leaf Way
- Drove district growth through program quality, sales initiatives and customer service.
- Mentored team members by demonstrating best practices for sales and customer service.
- Worked with direct reports to develop and implement action plans, improving operating results.
- Identified and developed top talent within management structure to promote performance-oriented culture.
- Developed and enhanced sales and merchandising programs, positively impacting bottom-line profitability with strong growth.
- Sourced and recruited top talent for various retail store positions and verified recruiting processes to meet new store opening timelines.
- Strategized business operations, merchandising strategies and personnel moves.
STORE MANAGER
VICTORIA’S SECRET, Limited Brands
Roseville, California
11.1998 - 01.2006
- Developed Teams for CITRUS HEIGHTS, CONCORD, ROSEVILLE, and Arden Fair Mall.
- With support of RM, able to take CH store to #1 in company over LY! Took Concord location from bottom performing store ranking over 800 and return to Must Win Top 10%
- Roseville, Initially ranked C volume, increased in first year to "Must Win "A" Volume" ranking 14th for Profitability.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
- Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
- Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
- Strengthened work flow productivity by hiring, managing and developing top talent.
- Established store tactics and strategies to achieve operational performance and sales goals.
- Oversaw storewide merchandising benchmarks to maintain operational excellence.
Education
Bachelor’s Degree - Social Work -Psychology
University of Wisconsin
Madison, WI05.1975
Skills
- Proficient in Microsoft Office Suite
- Collaborative team development
- Conducting performance evaluations
- Coaching and team motivation
- Staffing and recruitment
- Skilled in troubleshooting challenges
- Employee onboarding
- Critical thinking for challenges
References
References
Denise Corey - VP- Torrid - Supervisor
Maria Cruz Collins - RM- Forever 21
Veronica Parra - District Manager - Torrid and Forever 21
Alexis Rago - District Manager - Victoria’s Secret
Languages
French
Elementary
Interests
- Passionate about balancing physical health with mental and emotional wellness
Timeline
Associate Manager
THE POTTERY BARN
10.2015 - Current
OWNER- FOUNDER
THE BAMBOO SOURCE
08.2013 - Current
DISTRICT MANAGER
Torrid Clothing Store
11.2011 - 08.2013
DISTRICT MANAGER
Forever 21
11.2006 - 11.2011
STORE MANAGER
VICTORIA’S SECRET, Limited Brands
11.1998 - 01.2006
Bachelor’s Degree - Social Work -Psychology
University of Wisconsin
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