Summary
Overview
Work History
Education
Skills
Volunteer Experience
Timeline
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Vicki Montgomery

Surrey,BC

Summary

Dynamic professional with proven success, specializing in customer service and operational efficiency. Expertise in data entry and quote generation, excelling in fast-paced environments. Strong focus on team collaboration and relationship building, ensuring timely solutions and enhanced service quality.

Overview

33
33
years of professional experience

Work History

Contracted Work

Ocean View Cemetery
01.1992 - Current
  • I hold a cleaning contract for 3 large buildings within the property.
  • I am responsible for general cleaning, help with any needs of the visitors and the opening and closing of these buildings during visitation hours.

Support Service/Inside Sales

Maple Leaf Disposal
05.2023 - 05.2025
  • Transitioned from sales coordinator to support service role focused on Roll Off business.
  • Calculated rates, contacted facilities, and issued quotes for services.
  • Coordinated deliveries and placement of bins to ensure timely service.
  • Collaborated with sales manager and general manager on service improvements.
  • Provided assistance to team members, fostering a supportive work environment.
  • Leveraged extensive waste industry background to contribute ideas and solutions.
  • Performed route sheet data entry as required to maintain operational efficiency.

Sales Coordinator/Major Account Administrator

Waste Connections Canada/Revolution
06.2017 - 05.2023
  • I worked mainly with the larger accounts in a customer service role.
  • This can include such issues as signing a new contract, missed service issued, billing errors etc.
  • This part of my position is very much done with little to no supervision and work on my own.
  • I also enjoy the role of Sales Coordinator.
  • I work hand in hand with our sales force and Sales Managers to assist in any customer needs.
  • I source out a solution to ensure the customer needs are met and ensure any changes are recorded accurately on their accounts.
  • This part of the position is done with a team of 5 woman that work well at communicating in a team type setting.
  • I work in a very fast pace environment and enjoy the day-to-day challenges.

Education

dogwood diploma - clerical courses

frank hurt secondary school
01.1983

Skills

  • Customer service and support
  • Windows applications
  • Operating systems
  • Data entry and quote generation
  • Operational efficiency
  • Team collaboration
  • Sales support and problem solving
  • Time management
  • Attention to detail
  • Conflict resolution
  • Relationship building

Volunteer Experience

Annual trip downtown to give to the homeless with my daughter, providing lunches, coats, toques, socks, and blankets.

Timeline

Support Service/Inside Sales

Maple Leaf Disposal
05.2023 - 05.2025

Sales Coordinator/Major Account Administrator

Waste Connections Canada/Revolution
06.2017 - 05.2023

Contracted Work

Ocean View Cemetery
01.1992 - Current

dogwood diploma - clerical courses

frank hurt secondary school

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Vicki Montgomery