Vicki Hodder
Okotoks,AB
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
9
9
years of professional experience
Work History
Lead Document Controller
Cord Worley Parsons
Fort McMurray, AB
07.2011 - 04.2012
- Developed and maintained filing systems for physical documents, electronic records, and other forms of data.
- Reviewed existing document control system and implemented changes as needed to improve efficiency.
- Provided training on proper use of the company's electronic filing system.
- Ensured compliance with corporate policies and procedures related to document control processes.
- Maintained database of document control activities including archiving, scanning, tracking, distribution.
- Tracked versions of documents, ensuring that only approved versions were used during production.
- Provided technical guidance on document management best practices to team members.
- Compiled and distributed reports detailing document status in accordance with project requirements.
- Organized, maintained and safeguarded files and databases.
- Submitted project documentation to management for approval, transmitting approved documents to customer.
- Utilized document control database system to allow for better tracking and revision identification.
- Completed documents and work requests according to company standards.
- Filed accurate weekly, monthly, quarterly regulatory paperwork and maintained organization to support smooth audit processes.
- Uploaded documents to control sites, tracked transmittals and coordinated revisions.
- Filled out and stored transmittal logs for permanent records.
- Destroyed obsolete and outdated records using company-mandated procedures.
Turnover Coordinator
Cord Worley Parsons
Fort McMurray, AB
01.2010 - 06.2011
- Weld Mapping
- Performing 3 Way Check on all Documents in System Turnover Binders to Ensure They All Comply With One Another. Example.. Redlines to Weld Mapping to NDE Reports.
- Gathering Redline Drawings, Weld Mapping, Hydro Test Packs, Bolt Torque Reports, NDE Reports, RFI's DCN's and Ensuring it is the latest Revision.
- Organizing and Compiling all Documentation Together To Build Turnover Packages for Piping and Mechanical to Submit to our Client.
- Data Entry.
Customer Service Representative
CIBC
Waterloo, ON
04.2008 - 01.2010
- Daily bank deposits & withdrawls.
- Cashing Cheques.
- Balancing ATM Machines.
- Shipping and receiving cash parcels to and from the Bank of Canada.
- Train new staff members on COINS, CBFE and all other Computer Software programs.
- Answered customer inquiries and provided accurate information regarding products and services.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Developed strong customer relationships to encourage repeat business.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Escalated customer concerns, issues and requirements to supervisors for immediate rectification.
- Set up and activated customer accounts.
- Educated customers on special pricing opportunities and company offerings.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Mentored new employees on procedures and policies to maximize team performance.
- Collected deposits or payments and arranged for billing.
- Excelled in exceeding daily credit card application goals.
- Prevented key account losses by researching discrepancies and correcting problems.
Quality Control Technician
Bend All Automotive
Ayr, ON
11.2002 - 04.2008
- Conducted tests on product samples and recorded results.
- Assisted with training new Quality Control Technicians on proper procedures for inspecting materials and products.
- Maintained accurate records on product inspection results and reported findings to management team.
- Collaborated with production personnel concerning any changes made during the manufacturing process which could affect product quality or reliability.
- Developed corrective action plans when needed to resolve quality issues.
- Performed visual and dimensional inspections on manufactured parts.
- Examined samples of raw materials before use in production.
- Conducted frequent quality and compliance reviews of production work.
- Compared samples to standards and specifications by performing detailed measurements and tests.
- Monitored production processes for quality control purposes, ensuring that all work is completed according to established standards.
- Utilized a variety of measuring instruments including calipers, micrometers, gauges and other precision tools.
- Inspected incoming material for conformity to established requirements prior to acceptance into inventory.
- Audited finished products against applicable industry standards before releasing them for shipment.
- Recorded lot numbers and serial numbers in ERP system for traceability of produced items.
- Reviewed engineering drawings and technical documents for accuracy and completeness prior to release for manufacturing use.
- Participated in continuous improvement activities such as Kaizen events aimed at improving overall quality levels within the organization.
- Received and inspected raw materials.
- Calibrated, validated or maintained laboratory equipment.
- Performed visual inspections of finished products.
- Maintained lab cleanliness and safety standards.
- Trained employees in proper equipment use and product testing procedures.
Education
Engineering Drawing And Blueprint Reading
Conestoga College Institute of Technology And Advanced Learning
Kitchener, ON03-2006
High School Diploma -
Phoenix Academy
Carmanville, NL06-2001
Skills
- Document Retrieval
- Document Review
- Version Control
- File Documentation
- Process Auditing
- Data Accuracy
- Audits
- Electronic Records Management
- Document Organization
- Document Scanning
- Document Distribution
- Quality Assurance
- Call Management
- Complaint Resolution
- Paperwork Processing
- Account Updating
- Inbound and Outbound Calling
- Data Entry
- Appointment Scheduling
- Team Development
- Customer Relations
- Payment Processing
- Customer Service
- Active Listening
- Follow-Up Skills
- Prioritization
- Staff Training
- Positive and Professional
- Credit Card Payment Processing
- Conflict Resolution
Timeline
Lead Document Controller
Cord Worley Parsons
07.2011 - 04.2012
Turnover Coordinator
Cord Worley Parsons
01.2010 - 06.2011
Customer Service Representative
CIBC
04.2008 - 01.2010
Quality Control Technician
Bend All Automotive
11.2002 - 04.2008
Engineering Drawing And Blueprint Reading
Conestoga College Institute of Technology And Advanced Learning
High School Diploma -
Phoenix Academy
Similar Profiles
Brayden SwitzerBrayden Switzer
Journeyman Steamfitter - Pipefitter at Worley Parsons CordJourneyman Steamfitter - Pipefitter at Worley Parsons Cord
Nordin AliNordin Ali
Skilled Laborer at Worley Parsons CordSkilled Laborer at Worley Parsons Cord
Austyne HrabecAustyne Hrabec
Journeyman Pipefitter at Worley Parsons CordJourneyman Pipefitter at Worley Parsons Cord