Vicki Baas

• Assisted customers with inquiries and resolved issues efficiently.
• Provided product information to enhance customer understanding and satisfaction.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Created and sent out invoices
• Accepted payments
• Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.
• Collection calling

As a Service Support I assisted the Service Manager with the daily supervision of the bank. I approved deposits over a teller's limit and facilitated outgoing wire transfers, and approved holds keeping with California law. I ensured that employee breaks were taken in a timely manner. I answered phones and handled customer needs such as check and debit card orders and increases in their daily ATM limits. I was responsible for the opening and closing procedures with the Service Manager, including locking vaults and securing the office.

Ordering and shipping of cash to ensure our daily limits were met. Accepting deposits from merchants and personal clients, applying applicable holds when necessary, back up support for the new account desk. Paid the bills for the branch in a timely fashion.

Accepted deposits to checking and savings accounts, applying applicable holds as necessary. Ordering branch supplies.