Summary
Overview
Work History
Education
Skills
LinkedIn
Certification
Timeline
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Vicki Laufer

Toronto

Summary

Spirited Child and Youth Worker dedicated to serving as an advocate for marginalized and underrepresented populations. Vicki brings over three years of experience in working with relevant populations such as at-risk or inner-city youth and developmental delayed adults and youth.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Family Support Care Coordinator

Serefin Health
05.2022 - Current
  • Navigating services within the ASD spectrum and beyond.
  • Provided emotional support for families during difficult times, fostering resilience and coping skills.
  • Provided Relevant and up to date knowledge on current processes and procedures.
  • Worked collaboratively with co-workers, families and management.
  • Followed all procedures when interacting and supporting families.
  • Navigated multiple technological platforms including Microsoft Office, Excel, and Salesforce.
  • Provides documentation for all families through the Ontario Autism Program.
  • Managing an on-going caseload of families, assessing their needs and where they are at.
  • Provided Outreach to families, following up when needed and check-ins.
  • Answering Inbound inquiries from families.
  • Deescalated challenging callers using a trauma-informed approach.
  • Collaborated with other organizations on tasks.
  • Organized educational workshops for staff members on topics related to effective care coordination processes and best practices.

Child and Youth Worker Program Facilitator

Lets Grow Learning and Living Hub
10.2022 - 05.2023
  • Developed and supervised activities for five clients with complex disabilities
  • Created meaningful relationships with caregivers and parents regarding clients.
  • Collaborated with care providers and agencies to find opportunities, supports that may benefit client.
  • Analyzed case notes, diagnosis of clients through intakes.
  • Developed creative and accessible solutions when engaging with clients in recreational activities, arts based etc.
  • Collaborated with staff , placement students to support learning goals and expectations.
  • Experience with feeding machines, G tube , J Tube for five clients.
  • Supervised outings with clients in community.
  • Managed and marketed social media posts, stories to promote day program.
  • Provided daily information to caregivers, regarding care or otherwise.
  • Worked with clients with complex disabilities including CP, ASD, non-verbal, seizure disorders.
  • Assisted with wheelchair transfers, changes, feeding support.
  • Collaborated with staff regarding budgeting and supplies
  • Supervised, trained, mentored student placements.
  • Developed and implemented programs and activities to meet physical, emotional and educational needs of clients.

Developmental Support Worker 1

Community Living Toronto
03.2020 - 01.2022
  • Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
  • Collaborated with care providers , agencies to provide support to clients.
  • Provided support to caregivers and family when needed.
  • Supervised three-five residents within facility and on community outings.
  • Supervised and trained agency staff when working in home.
  • Maintained safety protocols through regular room inspections and safety checks.
  • Communicated relevant client information through emails, phone conversations etc.
  • Supervised group activities with clients in house and outside home.
  • Accompanied clients on appointments as requested.
  • Kept detailed daily logs with care actions, patient behaviors incidents.
  • Worked with clients with dual diagnosis including ASD, OCD, Schizophrenia etc.
  • Deescalated crisis situations through redirection and using CPI knowledge.
  • Administrated Medication to all residents.
  • Remained alert to problems or health issues of clients.
  • Supervised clients with hygiene-related tasks.

Youth Mentor- Volunteer

Covenant House Toronto
04.2019 - 04.2021
  • Built rapport with youth through meetings and continuous communication, provided emotional support when needed
  • Reported to Mentor Coordinator of any issues regarding mentorship.
  • Completed client logs and notes monthly.
  • Adhered and followed Covenant Houses standards and procedures
  • Attended workshops offered by Covenant House on issues effecting youth struggling with homelessness
  • Maintained strict confidentiality and boundaries with youth
  • Provided guidance and recommended coping mechanisms for youth dealing with difficult issues.
  • Maintained strict confidentiality in all situations unless abuse, neglect or threats identified.
  • Created workshops for youth to improve communication skills, teamwork and cooperation.

Student Parent Support Worker/ Group Placement

Pathways to Education
01.2020 - 01.2021
  • Supervised incentives for transportation such as bus tickets and food coupons for over twenty five marginalized youth
  • Monitored at risk students, assisting them with completing their work as assigned by professors and helping them reach academic goals
  • Contacted students and parents to follow up regarding academics and program attendance, arranged meetings to discuss participation and acknowledge any issues.
  • Experience and knowledge of credit counseling, curriculum and academic requirements.
  • Conducted one on one support regarding academic counseling, goal discussions, emotional stability
  • Maintained client records, client logs with monthly reports.
  • Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting of attendance, IEP status etc.

Education

Bachelor of Arts - Child And Youth Care

Ryerson University
Toronto, ON
04.2024

College Diploma - Child And Youth Care

George Brown College
Toronto, ON
04.2021

College Diploma - Musical Theatre Performance

St. Clair College - Windsor Campus
Windsor, ON
2010

Skills

  • Honors Graduate of Child and Youth Care Program
  • Two years experience managing caseloads and families
  • Two years experience with community resources in the social services sector
  • Two- years experience deescalating crisis situations and aggressive behaviors in group settings and individual
  • Commitment to anti oppressive practices, confidentiality and strength based approach with children and youth with strong emphasize on celebrating individuality
  • Experience facilitating programming to clients with complex disabilities including CP, ASD, Seizure disorder
  • Strong facilitator with experience working with youth and adults in group and individual settings
  • Two years experience in residential setting
  • Two years experience working with "at risk" youth in marginalized communities and shelter system
  • Knowledge of relevant legislation (CFSA, YCIA and Mental Health Act)

LinkedIn

https://www.linkedin.com/in/vicki-laufer-09322715/

Certification

  • CPR Level C
  • Standard First Aid
  • Diploma in Musical Theatre Performance
  • G-Tube/J -Tube, St. Elizabeth - 2021
  • Medication Administration, St. Elizabeth - 2021

Timeline

Child and Youth Worker Program Facilitator

Lets Grow Learning and Living Hub
10.2022 - 05.2023

Family Support Care Coordinator

Serefin Health
05.2022 - Current

Developmental Support Worker 1

Community Living Toronto
03.2020 - 01.2022

Student Parent Support Worker/ Group Placement

Pathways to Education
01.2020 - 01.2021

Youth Mentor- Volunteer

Covenant House Toronto
04.2019 - 04.2021

Bachelor of Arts - Child And Youth Care

Ryerson University

College Diploma - Child And Youth Care

George Brown College

College Diploma - Musical Theatre Performance

St. Clair College - Windsor Campus

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Vicki Laufer