Vick Sarai

Vehicle Dispatch and Sales Coordination:
Efficiently coordinate vehicle dispatches, ensuring timely and accurate delivery while managing the cashing-out process for vehicle sales to ensure smooth transactions.

Arbitration and Export Operations:
Lead arbitration negotiations and handle day-to-day operations related to the export of vehicles, ensuring compliance with regulations and maximizing profitability in the export process.

Inventory Management and Quality Assurance:
Oversee Canadian inventory, ensuring proper tracking, maintenance, and quality assurance checks. Ensure vehicles are ready for sale and transactions are completed promptly.

Client and Supplier Relations:
Act as the key point of contact between clients, suppliers, and our team to streamline wholesale vehicle transactions and facilitate the export process. Build and maintain strong relationships to ensure ongoing business success.

Documentation and Paperwork Management:
Manage all necessary title and registration paperwork, ensuring that all documents are completed accurately and promptly at the time of vehicle sale.

Service and Recall Coordination:
Collaborate with multiple Original Equipment Manufacturer (OEM) dealerships to address service and recall-related issues, ensuring timely resolutions and maintaining high levels of customer satisfaction.

• Review customer claims to verify compliance with arbitration policies and account-specific guidelines.
• Advise on financial decisions regarding arbitrations and assess vehicles for repair needs.
• Mediate disputes, negotiating repairs or pricing for disputed vehicles to find mutually acceptable solutions.
• Address after-sale issues such as branded titles, broken odometers, and frame damage.
• Maintain accurate files for each arbitration case while ensuring confidentiality.
• Collaborate with auction sales teams, distributing reports and keeping all parties informed.
• Educate buyers and sellers on the claim resolution process, costs, and timelines.

• Streamlined transportation routes to enhance cost-efficiency, while monitoring daily vehicle movements for timely deliveries.
• Developed and managed comprehensive budgets, processed shipment claims, and oversaw purchase orders to ensure operational accuracy.
• Fostered and maintained strong professional relationships with vendors, carriers, and customers, ensuring high levels of service and collaboration.
• Conducted regular performance reviews for drivers, providing feedback and support to drive continuous improvement. Actively participated in departmental meetings to contribute to process enhancements.
• Coordinated and implemented fleet management strategies to ensure seamless logistics operations, optimizing vehicle use and minimizing downtime.