VICK KHERA
Surrey,BC
Summary
Experienced Call Taker with over 5 years in dispatch operations and a total of 15 years in customer service. Demonstrated ability to communicate effectively in high-pressure situations. Proficient in problem resolution and quick decision-making. I am eager to contribute my skills to the YVR Airport Operations Dispatch Team
Overview
8
8
years of professional experience
Work History
Driver
Surrey Metro Taxi
12.2022 - Current
- Provide transportation services for customers from Vancouver International Airport (YVR) or Surrey to various destinations across the Lower Mainland.
- Communicate effectively with clients and manage accounts to ensure accurate pick-up and drop-off of passengers and packages.
- Possess comprehensive geographical knowledge of all jurisdictions within the Lower Mainland.
- Conduct daily pre-trip inspections, maintain regular vehicle maintenance, and ensure safe operation of the vehicle at all times.
Outside Parts Sales Representative
Peterbilt Pacific
11.2021 - 12.2022
- Assist customers via email and phone, offering tailored product suggestions based on their needs.
- Coordinate sales orders, ensuring accuracy, efficient sales quotations, quality assurance, and managing customer payments.
- Target new sales territories by cold calling potential customers and providing a sales pitch for parts and services
- Resolve customer issues in a fast and efficient manner.
Service Advisor
Peterbilt Pacific
11.2020 - 11.2021
- Managed all incoming phone calls for the Service Department, assisting customers, directing calls, and providing information on company products and services in high-pressure situations requiring quick decision-making.
- Created customer work orders in the system, overseeing the entire cycle with great detail from order creation to closure
- Problem-solved with angry customers, resolving issues promptly and effectively while maintaining professionalism and calm demeanor, with detailed written documentation of resolutions.
- Verified warranty activity and expiration for customers based on replacement parts requested
Service Advisor
First Truck Centre
08.2016 - 11.2020
- Coordinated service requests efficiently via email and phone, ensuring all details are meticulously recorded and followed up.
- Greeted incoming customers in a professional manner, attending to issues and service appointments to ensure high customer satisfaction in fast-paced, high-pressure environments. Efficiently and accurately tracked detailed written information to maintain service records.
- Answered incoming phone calls for the service department, providing timely updates on truck status and repair estimates, while maintaining precise documentation.
- Opened and closed repair orders, verifying warranties for customers seeking service, and meticulously tracked detailed written information throughout the process.
Education
Taxi Host Level 1 And 2 -
Justice Institute of British Columbia
New Westminster, BCHigh School Diploma -
Princess Margaret Secondary School
Surrey, BC07.2003
Skills
- 15 Years of Call Taking Experience
- Experience with Radio Dispatch & Computer Dispatch
- Skilled In Using Various Computer Systems & Software
- Proficient in Both Written and Spoken English
- Multilingual: Punjabi,Hindi,Urdu and Learning Spanish
- Strong Problem-Solving Skills
- Excellent Communication Skills
- Experienced Working in Stressful and High Pressure Situations
- Team Player
- Physically Fit
- Ability to Work Various Shifts
- Class 4 Driver’s License
- Very Familiar With YVR, Sea Island & Surrounding Areas
Timeline
Driver
Surrey Metro Taxi
12.2022 - Current
Outside Parts Sales Representative
Peterbilt Pacific
11.2021 - 12.2022
Service Advisor
Peterbilt Pacific
11.2020 - 11.2021
Service Advisor
First Truck Centre
08.2016 - 11.2020
Taxi Host Level 1 And 2 -
Justice Institute of British Columbia
High School Diploma -
Princess Margaret Secondary School
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