VICHAY PHAY
Artesia
Summary
Dynamic professional with extensive experience in customer service and inventory management. Proven ability to enhance customer satisfaction through effective problem-solving and communication skills. Track record of improving operational efficiency in fast-paced environments. Dedicated professional with a strong work ethic, and commitment to punctuality. Demonstrates a courteous demeanor in all interactions. Eager to acquire new skills and contribute effectively to team objectives. Enthusiastic collaborator with strong interpersonal skills, fostering teamwork, and cooperation.
Overview
1
1
year of professional experience
Work History
MANAGEMENT
PRESTIGE TRADE INTERNATIONAL INC.
ARTESIA
06.2025 - Current
- Efficiently processed sales transactions using point-of-sale systems.
- Maintained accurate records of all sales activities and results.
- Handled customer inquiries, resolving issues promptly and professionally.
- Assisted in managing inventory levels, restocking shelves as needed.
- Conducted research on competitive products and services to inform strategy.
- Generated leads through cold calling, networking, and targeted email campaigns.
- Built relationships with key clients through consistent communication.
- Provided outstanding customer service throughout the entire sales process.
MANAGEMENT
Hong Kong Star Chinese Cuisine
Huntington Park
01.2025 - 06.2025
- Prepared ingredients by chopping, slicing, and measuring for daily menu items.
- Cooked and seasoned dishes according to established recipes and quality standards.
- Maintained cleanliness of kitchen equipment and workstations throughout shifts.
- Assisted in inventory management by tracking supplies and notifying management of shortages.
- Collaborated with team members to ensure timely meal service during busy hours.
- Followed food safety guidelines to ensure safe handling and storage of food products.
- Monitored cooking times to consistently deliver high-quality dishes to customers.
- Cleaned kitchen equipment, surfaces, utensils and dishes.
- Maintained a clean working environment by sweeping, mopping floors, washing surfaces and emptying trash cans.
- Operated grills, fryers and broilers to cook items to quality guidelines.
- Prepared dishes in fast-paced environment working with teammates to maintain high customer satisfaction rate.
- Operated ovens, fryers and mixers safely to prevent kitchen accidents and machinery malfunction.
- Chopped, diced and sliced vegetables and fruit ahead of rush periods.
- Used standardized recipes and other instructions to prepare food.
- Maintained safe operations of food prep equipment to reduce complications and retain safety procedures.
- Enforced proper sanitation practices to prevent spoiling or contamination of foods.
- Organized storage areas for efficient usage of space.
- Carried pans and trays of food to and from work stations, stove, and refrigerator.
- Managed portion control using correct utensils during preparation and plating.
- Resolved customer complaints regarding food quality or services provided.
- Set up and performed initial prep work for soups, sauces, and salads.
- Retained consistent quality and high accuracy when preparing identical dishes every day.
- Provided guidance to junior cooks regarding food preparation methods and techniques.
- Trained, managed and guided kitchen staff to improve overall performance, service quality and productivity.
- Set up work stations prior to opening to minimize prep time.
- Checked completed orders for correct quantity and quality.
- Handled advanced thawing and food pre-preparation for upcoming meals.
- Memorized new menu items and ingredients quickly to help customers select items meeting needs and preferences.
- Distributed food to service staff for prompt delivery to customers.
- Operated kitchen equipment in alignment with OSHA protocols and manufacturer instructions.
Education
Bachelor of Science - BUSINESS MANAGEMENT
CALIFORNIA STATE LONG BEACH
Long Beach, CA06-2007
Skills
- Sales processing
- Customer relationship management
- Inventory control
- Lead generation
- Food safety compliance
- Team collaboration
Affiliations
- Outside of work i enjoy working out and spending some quality time with the family.
References
References available upon request.
Timeline
MANAGEMENT
PRESTIGE TRADE INTERNATIONAL INC.
06.2025 - Current
MANAGEMENT
Hong Kong Star Chinese Cuisine
01.2025 - 06.2025
Bachelor of Science - BUSINESS MANAGEMENT
CALIFORNIA STATE LONG BEACH
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