Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Vicenza Okpala

Winnipeg

Summary

Developed skills in fast-paced retail environments, ready to transition into new field. Demonstrates keen ability to connect with customers and facilitate positive interactions. Committed to leveraging these transferrable skills in dynamic and collaborative setting.

Energetic and personable, well-suited for roles requiring strong customer interaction and relationship building. Understanding of sales principles and customer service techniques, combined with effective communication and organizational skills. Focused on driving positive customer experiences and achieving sales targets.

Overview

2
2
years of professional experience

Work History

Sales Associate

Prince Ebeano Supermarket
07.2024 - 01.2025
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Provided exceptional services and pleasant shopping experiences to retail customers.

Customer Service Representative

MTN
09.2023 - 06.2024
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.

Sales Associate

Jesse and Milano Company
01.2023 - 08.2023
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.


Education

Bachelor of Science - Computer Science

University of Winnipeg
Winnipeg, None
04-2027

Skills

  • Customer service
  • Teamwork and collaboration
  • Time management
  • Problem-solving skills
  • Excellent communication skills

Languages

English

Timeline

Sales Associate

Prince Ebeano Supermarket
07.2024 - 01.2025

Customer Service Representative

MTN
09.2023 - 06.2024

Sales Associate

Jesse and Milano Company
01.2023 - 08.2023

Bachelor of Science - Computer Science

University of Winnipeg
Vicenza Okpala