Vicente Chenaud

Assistant Manager

Tim Hortons

02.2019 - 04.2022

Established performance goals for employees and provided feedback on methods for reaching those milestones.
Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Increased sales through effective merchandising strategies and targeted promotions.
Ensured compliance with all safety regulations by conducting regular inspections of equipment/operations within the store.
Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
Successfully managed budgets and allocated resources to maximize productivity and profitability.
Facilitated clear communication between employees and upper management through regular meetings and updates.
Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Maintained a clean, safe, and organized store environment to enhance the customer experience.
Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
Established team priorities, maintained schedules and monitored performance.
Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
Increased employee performance and job satisfaction to strengthen retention and engagement.
Developed strong working relationships with staff, fostering a positive work environment.
Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
Made hiring recommendations to increase company's productivity and profitability with quality workers.
Reviewed sales and gross profit report to assess company efficiency.
Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
Supervised day-to-day operations to meet performance, quality and service expectations.
Collaborated with the management team to develop strategic plans for business growth and improvement.
Evaluated employee performance and conveyed constructive feedback to improve skills.