Vic Sundar
Langley,BC
Summary
I am a very passionate about delivering exceptional customer service in the hospitality industry. There is no greater feeling han working together with a team to accomplish a goal of operating the best hospitality venue in the market.
My sales and management experience are assets I can bring forth for the position of Food & Beverage Manager at Redwoods Golf & Country Club.
As a previous Food & Beverage Services Manager at Mayfair Lakes Golf & Country Club, I have relevant knowledge and experience of the tasks at hand involved with the Food & Beverage Manager role.
As an avid golfer, (9 handicap), I bring knowledge of the game, and an understanding of how Food & Beverage serves an important purpose to the overall golfers' experience.
Thank you for considering my application for Food & Beverage Manager. I look forward to the opportunity to meet in person.
Overview
18
18
years of professional experience
Work History
Convention Services Manager
Gateway Casinos & Entertainment
08.2022 - Current
- Successfully delivered Budget EBITDA in the first year responsible for setting the budget targets (2'nd highest EBITDA for the department in its history)
- Developed strong relationships with clients, leading to repeat business opportunities and positive referrals.
- Increased revenue through upselling additional services and amenities to clients during the event planning process.
- Created the Sunday brunch Buffet in May 2023, which is now serving over 400 guests every Sunday
- Created and managed the social media account for the Convention Centre, gaining over 2,000 followers in 6 months
- Enhanced client satisfaction by efficiently managing convention services and providing excellent customer support.
- Streamlined event planning processes for increased efficiency and reduced overall costs.
- Negotiated marketing deals with vendors to secure prizes to be offered for special events etc.
- Coordinated seamless transitions between multiple events with Banquet Captains, ensuring timely setup and breakdown of venue spaces.
Food & Beverage Services Manager
Mayfair Lakes Golf & Country Club
01.2016 - 07.2022
- Developed from Banquet Server to Captain to Food & Beverage Services Manager
- Oversee a team of over 50 Servers, Bartenders, Banquet Servers, Supervisors
- Manage a 180-person Banquet facility, 90 person restaurant, 100 person patio, 40 person Members Lounge
- Seasonally manage Beverage Cart Attendants for Summer months
- Work in concert with Executive Chef to set restaurant menu pricing and features
- Communicate with Sales Team to ensure smooth execution of banquet events
- In charge of setting Cocktail list, Wine list, Beer selections, Mocktails etc
- Plan and implement marketing strategies for the restaurant, including posters, table talkers etc
- Manage social media marketing on Facebook and Instagram
- Finalize schedules, payrolls, beverage vendor programs for our food and beverage
- Prepare weekly F&B sales reports for GM for weekly meeting review
- Ensure customer expectations are met or exceeded with regards to the food and beverage services
- Lead organizer of Team Member functions for the entire facility.
- Improved customer satisfaction by implementing efficient service management strategies and streamlining processes.
Key Accounts Manager
Cyba Stevens Management Group
01.2006 - 01.2016
- Successfully re-launched Fall/Winter dinner program from October – April (extending restaurant hours everyday from 5pm close to a 7pm close), creating more jobs for our restaurant Team Members
- Changed the culture of the Front of House from a limited team interaction group to a family environment
- Initiated new sales and grew existing sales at Grocery and Drug Corporate Offices, including Safeway (Calgary), Federated COOP (Saskatoon), Pharmasave (Langley)
- Followed up with clients regularly to offer insight on new business growth opportunities
- Analyzed business reviews at the end of each quarter to strategize and improve results in the following quarter
- Initiated out of office functions with our team, clients, and customers to help build relationships
- Brought new business clients to the company for Cyba Stevens to represent.
Education
Bachelor of Business Administration in Entrepreneurial Leadership candidate -
Kwantlen Polytechnic University
Richmond, BC12.2008
Business Management Diploma -
Kwantlen Polytechnic University
Richmond, BC12.2006
Skills
- Excellent Communication Skills
- Vendor Relationship Management
- Registration Process Management
- Project Management Experience
Accomplishments
- Commissioner of the Ladner Floor Hockey League. Created the Ladner Floor Hockey League in 2006 with six teams with a total of 36 players. In 2009, the league grew to 10 teams and over 100 players. Team registration expanded from Ladner to Vancouver, Langley and Richmond. Was noted on CTV News as “Perry’s High Five” winner in 2008.
- Winner of Kwantlen Polytechnic University’s Golf Team |Most Improved Player” award and “Academic Achievement” Award.
references
- Fred Hunt, Vice President, Cyba Stevens Management Group, (403) 471-7512
- Jackie Klenman, Sales Manager, Cyba Stevens Management Group, (604) 362-4833
- Brett Nichols, Former Client, Freudenberg Household Products @ Cyba Stevens Management Group, (403) 585-5255
- Scott Cameron, (604) 785-4971
Languages
English
Native or Bilingual
Timeline
Convention Services Manager
Gateway Casinos & Entertainment
08.2022 - Current
Food & Beverage Services Manager
Mayfair Lakes Golf & Country Club
01.2016 - 07.2022
Key Accounts Manager
Cyba Stevens Management Group
01.2006 - 01.2016
Bachelor of Business Administration in Entrepreneurial Leadership candidate -
Kwantlen Polytechnic University
Business Management Diploma -
Kwantlen Polytechnic University
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