VIBHUTI NARULA
Toronto,ON
Summary
Experienced Office Manager with strong administrative management skills. Adept at prioritizing projects and multitasking to achieve goals. Possesses a personable and organized demeanor, with a strong aptitude for task management and team coordination. Deep understanding of administrative procedures and proficiency in software applications ensures efficient office operations for seamless workflow.
Overview
3
3
years of professional experience
Work History
Office Supervisor
Reliable Carpet Care
05.2023 - Current
- Maintained a clean, organized, and professional office environment to support maximum productivity.
- Supported a positive work culture that prioritized teamwork, professionalism, continuous learning opportunities.
- Provided exceptional customer service by addressing client inquiries promptly and professionally.
- Monitored and evaluated personnel performance to complete annual reviews, recommend advancement, or address productivity concerns.
Volunteer
SAAAC AUTISM CENTRE
01.2023 - 04.2023
- Training individuals on the Autism Spectrum, utilizing Applied Behavior Analysis, needed life skills including communication, academic, and social
- Acted as Behavior Specialist Consultant for a small caseload of autism spectrum disorder clients
- Evaluated children to determine eligibility in the area of autism
- Completed functional assessments, behavior plans and crisis protocols
- Maintained records of child performance and progress
- Assisted the education team in the development of appropriate goals and objectives, modifications, adaptions, strategies, services and placements
Retail Sales Representative
PUROLATOR
11.2022 - 03.2023
- Consults with customers to understand their needs and preferences related to merchandise
- Demonstrates and explains merchandise, selecting and suggesting options suitable for the customers needs
- Retrieves merchandise from sales floor, stock room, or other inventory locations, places special orders
- Collects payment using the store point of sale system
- Processes returns and exchanges
Customer Service Representative
THE BRICK
08.2022 - 10.2022
- Respond to customer inquiries and offer solutions in a courteous and professional manner
- Promote customer loyalty by providing exceptional customer support
- Review and follow up on order reports on a daily basis
- Arrange for payments, refunds and credits Order Office Supplies
- Collaborate with key stakeholders and teams to stay updated on new products, services, and policies
- Record and modify customer information within the database
Technical Recruiter
MESONS TECH.
04.2022 - 08.2022
- Reach out, engage and secure candidates for Development and QA roles
- Create job opportunities for passive and active candidates
- Review and screen applications in accordance with the open job responsibilities
- Build and maintain company database via the ATS system
- Hired approximately thirty-five technology professionals in the range of industry verticals
- Compile job advertisements and post them onto job boards, career portals and the company
- Worked on advertising the job postings on LinkedIn and Facebook pages as well as sharing job blurbs on Twitter and Instagram
Cashier/ Customer Service Representative
WALMART
10.2021 - 04.2022
- Issued refunds, merchandise exchanges and price adjustments in compliance with company policies
- Directed phone calls to shorten service time and steer conversations towards targeted solutions
- Answered incoming calls and assisted customers with questions
- Completed sales payments, refunds and exchanges and issued store credit
Education
HIGH SCHOOL DIPLOMA -
North York, ONBEHAVIORAL SCIENCE -
Seneca College
North York, ONSkills
- Detail Oriented
- Technical Plan Execution
- Organized
- Management
- Data Entry
- Multi-line telephone
- Staff supervision
- Team Development
- Account reconciliation
- Report Generation
- Office administration
Timeline
Office Supervisor
Reliable Carpet Care
05.2023 - Current
Volunteer
SAAAC AUTISM CENTRE
01.2023 - 04.2023
Retail Sales Representative
PUROLATOR
11.2022 - 03.2023
Customer Service Representative
THE BRICK
08.2022 - 10.2022
Technical Recruiter
MESONS TECH.
04.2022 - 08.2022
Cashier/ Customer Service Representative
WALMART
10.2021 - 04.2022
BEHAVIORAL SCIENCE -
Seneca College
HIGH SCHOOL DIPLOMA -
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