Vibhor Gogia

• Working on managing client’s payment processing as a subject matter expert.
• Approving and processing yearly rebate payments via cheque and EFTs.
• Analyze payment data provided by clients and assisting other inquiries
• Work on fulfillment and other service desk tickets via Jira tool.

• Worked for client ‘Apple’ by preparing billing statement and invoices for customer purchases and recorded transaction date, price and fees to support accuracy
• Notified customers of delinquent accounts with attempt to collect outstanding amounts using SAP core tool
• Made outbound calls to vendors and customers to discuss and resolve account needs.

• Worked in a Google Process where the duties were to provide online demonstration to educate customers on product features and online help resources.

• Collaborated with new customers to give details about company offerings.

• Reviewed support cases for technical and troubleshooting accuracy and identified needed process improvements.

• Worked in a Google process 'YouTube where duties were to conduct 500 content audits to identify the gaps and redundancies of content
• Investigated and resolved customer inquiries and complaints as soon as possible
• Identified spam content, taking appropriate steps to alleviate threatening content.