Vibha Sharma
Penticton,BC
Summary
Highly skilled in customer service with valuable experience as a server and customer service manager, adept at managing high-volume dining environments. Possess strong communication and interpersonal skills, ensuring positive guest experiences and efficient table management. Proven ability to improve workflow and enhance team efficiency, contributing significantly to the restaurant's reputation for excellence in service. Demonstrated adaptability and problem-solving capabilities in fast-paced settings, leading to increased customer satisfaction and repeat business.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Food Server
Athens Creek Retirement Lodge
Penticton, British Columbia
06.2024 - Current
- Communicated effectively with kitchen staff regarding order details, special requests, allergies.
- Prepared tables for meals by setting up items such as linens, silverware, and glassware.
- Maintained cleanliness of the dining area throughout shift including wiping down tables, chairs, menus.
Housekeeper
Athens Creek Retirement Lodge
Penticton, British Columbia
06.2024 - Current
- Changed bed linens and towels, tidied up rooms.
- Cleaned bathrooms, including toilets, tubs, showers and sinks.
- Disinfected telephones, light switches and other frequently touched objects.
- Followed safety procedures when handling hazardous materials.
Concierge/Security
Athens Creek retirement lodge
Penticton, British Columbia
06.2024 - Current
- Patrolled the property periodically.
- Answered medical page alerts when and as needed by the residents.
- Maintained a diligent record of all the incidents in the building.
- Performed the building maintenance and cleanliness tasks.
- Assisted with check-in and check-out procedures including confirming reservation details and providing directions to guest rooms.
Customer Service Manager
Walmart
Penticton, British Columbia
01.2023 - Current
- Monitored staff performance to ensure adherence to customer service standards.
- Reviewed customer feedback and complaints to identify areas of improvement in customer service processes.
- Evaluated overall effectiveness of existing customer service policies and procedures and recommended changes as necessary.
Team Member
7-Eleven
Penticton, British Columbia
06.2023 - 09.2023
- Adhered to safety guidelines while operating machinery or stocking shelves.
- Performed opening and closing duties such as setting up displays, restocking items, and cleaning the sales floor.
- Operated cash registers to process payments from customers.
Sales Associate
London Drugs
Penticton, British Columbia
06.2022 - 08.2022
- Conducted inventories on a regular basis to track stock levels.
- Handled customer complaints in a professional manner.
- Processed transactions using a point-of-sale system.
- Maintained cleanliness of store environment including floors, windows, displays.
Education
Associate of Arts - Criminal And Social Justice
Okanagan College
Penticton, BC04-2024
Skills
- Supply Restocking
- Order Verification
- Safe Food Handling
- Guest Relations
- Quality Control
- Food handling
- Conflict Resolution
- Relationship Building
- Time Management
Certification
- Food Safety
- First Aid
- Typing- 37 WPM 96% accuracy
Languages
English
Full Professional
Hindi
Full Professional
Punjabi
Full Professional
Timeline
Food Server
Athens Creek Retirement Lodge
06.2024 - Current
Housekeeper
Athens Creek Retirement Lodge
06.2024 - Current
Concierge/Security
Athens Creek retirement lodge
06.2024 - Current
Team Member
7-Eleven
06.2023 - 09.2023
Customer Service Manager
Walmart
01.2023 - Current
Sales Associate
London Drugs
06.2022 - 08.2022
Associate of Arts - Criminal And Social Justice
Okanagan College