Vibha Sharma
Penticton,BC
Summary
Customer service management professional experienced with inbound and outbound customer service and collections. Team player with exceptional listening and critical thinking skills. Personable personality that helps avoid call escalations. Possesses experience with a wide range of skills such as sales, supervising, serving, cleaning, typing and administrative tasks.
Hardworking and passionate job seeker with a keen desire to learn new things and dedication to help the team achieve desired goals.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Customer Service Manager
Walmart
01.2023 - Current
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
Team Member
7-eleven
08.2023 - 09.2023
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Helped in food preparation and responsible serving of it.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Contributed to team success by completing jobs quickly and accurately.
Cashier
Walmart
01.2022 - 01.2023
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Sales Associate
London Drugs
05.2022 - 08.2022
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Education
Criminal And Social Justice Diploma - Criminal And Social Justice
Okanagan College
Penticton04.2024
Skills
- Customer Service
- Problem-Solving
- Microsoft Outlook, Word, and Excel
- Food Safety Certificate
- First aid certificate
- Typing speed- 37 WPM 96% accuracy
- Time Management
- Supervising experience
Languages
English
Full Professional
Hindi
Native or Bilingual
Punjabi
Native or Bilingual
Certification
- Food safety
- First Aid
- Typing- 37 WPM 96% accuracy
Timeline
Team Member
7-eleven
08.2023 - 09.2023
Customer Service Manager
Walmart
01.2023 - Current
Sales Associate
London Drugs
05.2022 - 08.2022
Cashier
Walmart
01.2022 - 01.2023
Criminal And Social Justice Diploma - Criminal And Social Justice
Okanagan College
Similar Profiles
Jimisha WattsJimisha Watts
Customer Service Desk Associate at WalmartCustomer Service Desk Associate at Walmart
Brittany TatumBrittany Tatum
Operations & Asset Protection Leader at WalmartOperations & Asset Protection Leader at Walmart
Eric PuleoEric Puleo
Online Pickup Associate at WalmartOnline Pickup Associate at Walmart
Trenton PeckTrenton Peck
Front End Team Lead at WalmartFront End Team Lead at Walmart
Madelijne McIvor-RobinsonMadelijne McIvor-Robinson
Events Team Member at Penticton Lakeside ResortEvents Team Member at Penticton Lakeside Resort