Vibha Bharti
Summary
Motivated, hardworking and professional, seeking a position of Assistant Manager in your organization to offer excellent customer service along with problem solving, managerial Skills and all expertise acquired through my work experience and education. I have devoted years to various places and proved my excellence through my work. I am willing to do the same for future endeavors too.
Experienced with managing diverse teams and optimizing departmental operations. Utilizes leadership and strategic planning skills to improve efficiency and team performance. Track record of fostering collaboration and achieving organizational objectives.
Overview
10
10
years of professional experience
Work History
Department Manager
Rona+ Crowfoot
06.2023 - Current
- (Contributed to helping Rona achieve second position in district, with an improvement in OAR score from 65 to 70.70% and DAPSM Audit from 81 to 90%. The sales went upwards too, around 7.7% from plan along with 36% increase in pro sales.)
- Achieving company objectives by planning thoroughly, setting sales goals, analyzing performance data, and making forecasts.
- Ensuring that company quotas are met by holding daily check-ins with the sales team to set objectives and monitor progress.
- Meeting with potential clients and growing long-lasting relationships that address their needs.
- Providing coaching and training to new employees and reviewing their performance.
Sales Department Manager
Rona Abbotsford
08.2022 - 06.2023
- (Contributed to helping Rona achieve second position in district, with an improvement in OAR score from 65 to 70.70% and DAPSM Audit from 81 to 90%. The sales went upwards too, around 7.7% from plan along with 36% increase in pro sales.)
- Achieving company objectives by planning thoroughly, setting sales goals, analyzing performance data, and making forecasts.
- Ensuring that company quotas are met by holding daily check-ins with the sales team to set objectives and monitor progress.
- Meeting with potential clients and growing long-lasting relationships that address their needs.
- Providing coaching and training to new employees and reviewing their performance.
Department Manager
Lowe’s Home Improvement
06.2019 - 08.2022
- Supervising and training associates, managing associate performance, and ensuring adequate department coverage through influencing scheduling of associates.
- Managing stock level for the department, changing prices to reflect the most up-to-date markdowns and reductions, and maintain accurate and attractive merchandise displays in order to maximize sales.
- Use internal systems and generated reports to plan inventory levels, track and resolve any issues, check order or sales management system, and retrieve key information.
- Deal with customer complaints by using problem-solving skills to provide a better solution. Also, provide great service to satisfy customer's needs.
- Maintain a safe and secure work environment by conducting daily safety reviews, noting hazards, keeping store areas clean and organized, and monitoring for potential theft or security risks.
Store Manager
KFC/Taco Bell
12.2016 - 04.2019
- Accurately handled cash, debit and credit transactions.
- Provided fast, friendly and efficient customer service and to ensure customer satisfaction handled customer complaints on a daily basis.
- Provided supervision to staff and recruited new employees. It also provided training for staff and new recruits.
- Ordered, maintained and organized inventory also matched inventory with invoice.
- Made weekly work schedule and ensured that the workplace is safe by following health and safety rules and regulations.
Human Resource practicum student
Community Arts Council
10.2016 - 12.2016
- Made HR and other company policies for the community arts council.
- Reviewed old policies of the organization to know about the work culture and what kind of alteration needed in new policy manual.
- Reviewed organization history and culture to ensure every policy must relate to organization mission and vision.
- Provided my knowledge acquired through a human resource management course in making policies and dealing with other work.
- I planned my work by the developing schedule and ensured everything must be completed according to specified time.
Crew Member
Burger King
05.2016 - 07.2016
- Maintained OHS standards in the workplace by creating a safe, tidy work area and ensured that equipment works properly. By providing information about safety rules to co-workers, I demonstrated knowledge of OHS.
- Take the initiative to help my team and we worked together for achieving new goals and always tried to beat time goals of others by working efficiently.
- Had Detailed knowledge of the product also provided offers and recommendations to customer, so they get full satisfaction with my services.
- Provided innovative suggestions about how to improve working styles and methods.
Crew Trainer
McDonald's
07.2015 - 04.2016
- Assisted new crew members with on-the-job training and used good communication skills to solve trainee problems and issues.
- Provided feedback to trainees and managed their performance.
- Worked collaboratively with my team to achieve perfect drive-thru timing with high quality service.
- Multi-tasked by responding to operational needs and staffing levels.
- Provided assistance in the event of absences and work overload.
- Maintained interpersonal relationship with regular customers as well as co-workers and management.
- Detailed knowledge of products and informed the customer of our new deals and offers by providing them options and valuable recommendations.
Education
Post Diploma - Human Resources Management
College of New Caledonia
12.2016
Post Graduate Diploma - Business Management
Affiliated GNDU University
05.2014
Bachelor of Commerce - undefined
Affiliated GNDU University
05.2013
Skills
- Proficient in MS office suite (word, Excel, PowerPoint and Access)
- Three-years' experience recruiting and training new hires (in hospitality sector)
- Demonstrated exceptional customer service skills through paid and volunteer work, and student activities
- Languages [English, Hindi and Punjabi – Highest level of proficiency]
- Customer service
- Staff management
- Team leadership
- Team supervision
- Problem-solving
- Task delegation
- Training and mentoring
- Decision-making
Languages
English
Full Professional
Hindi
Professional Working
Punjabi
Professional Working
Timeline
Department Manager
Rona+ Crowfoot
06.2023 - Current
Sales Department Manager
Rona Abbotsford
08.2022 - 06.2023
Department Manager
Lowe’s Home Improvement
06.2019 - 08.2022
Store Manager
KFC/Taco Bell
12.2016 - 04.2019
Human Resource practicum student
Community Arts Council
10.2016 - 12.2016
Crew Member
Burger King
05.2016 - 07.2016
Crew Trainer
McDonald's
07.2015 - 04.2016
Post Graduate Diploma - Business Management
Affiliated GNDU University
Bachelor of Commerce - undefined
Affiliated GNDU University
Post Diploma - Human Resources Management
College of New Caledonia