VI ANN AQUINO
Calgary,AB
Overview
5
5
years of professional experience
Work History
Manager of Operations
RTG ROOFING MATERIALS
Binmaley, Pangasinan
09.2023 - Current
- Managed day-to-day operations while ensuring high levels of customer satisfaction were met at all times.
- Established, maintained, and enforced organizational standards of performance, quality, and safety compliance.
- Resolved conflicts among team members by mediating disputes and proposing solutions that both parties could agree upon.
- Investigated customer complaints related to product and service quality or delivery issues.
- Coordinated training sessions for new employees regarding company policies, procedures as well as job roles, responsibilities associated with their positions.
- Ensured compliance with relevant laws, regulations, industry standards. related to the operation of the business.
- Engaged with existing and potential clients to gain insight into needs.
- Reviewed production costs and product quality and modified inventory control programs to maintain and enhance annual business plan.
- Analyzed data to identify trends in customer service issues, financials, staffing needs to make informed decisions regarding operations.
- Created company handbook to document corporate policies and procedures.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Appraised inventory levels on frequent basis, ordering new merchandise to keep quantities well-stocked.
- Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
- Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
Cashier Assistant
Personal Collection incorporation
Dagupan Citry, Pangasinan
06.2021 - 08.2023
- Checked out customers quickly but accurately ensuring all items are scanned properly.
- Provided accurate cash register operations, including accepting payments and providing change.
- Stocked shelves with incoming goods from delivery trucks as needed.
- Interacted politely with customers to promote quality service during checkout.
- Resolved customer complaints regarding sales and service.
- Counted money in cash drawers at the beginning of shifts to ensure that amounts are correct and there is adequate change.
- Received payment by cash, check, credit cards, vouchers or automatic debits.
- Helped supervisor control customer flow and backed-up lines by running registers during busy periods.
- Processed returns and exchanges according to company policies and procedures.
- Handled merchandising and restocking needs for multiple checkout lanes.
- Promoted store cleanliness by keeping track of trash can levels and emptying when full.
- Adhered to safety regulations when handling sharp objects such as knives or scissors.
- Maintained work area and kept cash drawer organized.
- Kept check-out areas clean, organized and well-stocked to maintain attractive store.
- Offered customers carry-out service at completion of transaction.
- Welcomed customers, offering assistance to help find store items.
Food Counter Attendant
jollibee
Dagupan , Pangasinan
04.2019 - 02.2021
- Served food items such as fries, burgers quickly in a friendly manner according to company standards.
- Greeted customers and provided assistance with menu selections.
- Cleaned and sanitized kitchen equipment according to health regulations.
- Provided excellent customer service by responding promptly to inquiries and requests for assistance.
- Kept accurate records of sales transactions including cash register receipts and credit card charges.
- Handled complaints from customers professionally while maintaining positive attitude towards guests at all times.
- Performed opening and closing duties such as cleaning work surfaces, restocking supplies.
- Demonstrated proficient knowledge of menus, services and promotions to assist customers and team members.
- Maintained presence throughout meals to assist guests with additional food and beverage requests.
- Processed order transactions and handled debit and cash operations.
- Protected staff and customers from infection by cleaning and sanitizing surfaces and equipment.
Education
Some College (No Degree) - Hotel And Restaurant Management
STI College
Dagupan City PangasinanSkills
- Resource Allocation
- Administrative Management
- Program Administration
- Customer Retention
- Quality Assurance
- Customer Service Management
- Scheduling
- Relationship building
- Employee reviews
- Staff training/development
Quote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Timeline
Manager of Operations
RTG ROOFING MATERIALS
09.2023 - Current
Cashier Assistant
Personal Collection incorporation
06.2021 - 08.2023
Food Counter Attendant
jollibee
04.2019 - 02.2021
Some College (No Degree) - Hotel And Restaurant Management
STI College