Vianka Lucero
Chula Vista
Summary
Professional and prepared healthcare access professional with strong experience ensuring seamless patient admissions and registration processes. Proven ability to work collaboratively within team to achieve organizational goals and adapt to changing needs. Skilled in patient communication, insurance verification, and data management, providing reliable support in fast-paced environment. Known for maintaining high standards and delivering results.
Overview
8
8
years of professional experience
Work History
Patient Access Representative
Rady Children's Hospital
06.2023 - Current
- Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Adapted quickly to changing demands within the healthcare environment, demonstrating flexibility and a strong commitment to quality patient care.
- Provided excellent customer service through active listening skills, understanding patient needs, and offering tailored solutions where applicable.
- Contributed to a positive work environment by fostering strong relationships among colleagues, promoting teamwork, and sharing best practices.
Internet Fulfillment
Lowe’s
06.2020 - 12.2022
- Validating loading tickets and processing orders accurately and in a timely manner
- Helping customers select the right products, ensuring quotes are accurate, verifying correct price labels, and confirming that all customer needs are met
- Provided exceptional customer service, addressing inquiries and resolving issues related to parcel deliveries.
- Assisted in training new employees on company policies, procedures, and best practices for parcel handling.
- Adapted quickly to changes in company processes or technologies, demonstrating flexibility and resilience in a fast-paced work environment.
Team Member
Jamba Juice
06.2017 - 08.2019
- Operate cash register and handle all cash transactions according cash handling policies
- Provide excellent customer service skills
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
Education
Bachelor of Science - Psychology
Universidad De Durango
Online06-2026
High School Diploma -
Eastlake High School
Chula Vista, CA06.2018
Skills
- Bi-Lingual Spanish/English
- Exceptional customer service skills
- Insurance verification
- Clear communication
- Medical documentation
- Collaboration and teamwork
- Multitasking and organization
- Computer proficiency: Microsoft, IBM, Epic, Genesis
Volunteer Community Work
- Rady Children’s Hospital of San Diego, 01/01/13, 12/31/19
- Make-A-Wish Foundation of San Diego, 01/01/10, 12/31/13
Timeline
Patient Access Representative
Rady Children's Hospital
06.2023 - Current
Internet Fulfillment
Lowe’s
06.2020 - 12.2022
Team Member
Jamba Juice
06.2017 - 08.2019
High School Diploma -
Eastlake High School
Bachelor of Science - Psychology
Universidad De Durango
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