VIANEY GONZALEZ
Porterville
Summary
My goal is to become associated with an employer where I can utilize my skills, and gain further experience while enhancing the employers productivity and reputation.
Overview
10
10
years of professional experience
Work History
Clerk
United States Postal Service, USPS
01.2024 - Current
- Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
- Reduced errors in data entry by carefully inputting information into computer systems with attention to detail.
- Improved customer satisfaction by promptly answering inquiries and providing accurate information.
- Utilized technology effectively to track and monitor package progress throughout the sorting process.
Personal Loan Specialist
OneMain Financial
01.2018 - 08.2020
- Assisted customers in the selection of personal loan products that best fit their financial needs
- Conducted credit analysis and approved or denied loan applications based on credit history, income, and other criteria
- Performed verification of customer's employment status, income level, debt-to-income ratio, and other factors to ensure compliance with regulatory standards
- Provided guidance to customers regarding the terms and conditions of their loans
- Analyzed customer's financial data to determine repayment ability and affordability
- Prepared loan documents for accuracy prior to closing process
- Evaluated risk associated with each loan application by analyzing creditworthiness and collateral value
- Resolved customer inquiries related to account balances, payment history and other issues in an efficient manner
- Processed payments from delinquent accounts according to established procedures while adhering to federal and state collection guidelines.
Sales Representative
Fast Auto & Payday Loans
05.2017 - 12.2017
- Generated new sales leads through cold calling and networking activities
- Developed and maintained relationships with potential customers to increase loan business
- Analyzed financial data to determine the feasibility of granting loans
- Interacted with underwriters, appraisers, title companies during the processing of a loan application
- Provided customer service support throughout the entire process from application through closing.
Sales Specialist /Tap Supervisor
Victoria Secret
05.2014 - 03.2017
- Provided overall supervision and guidance to the TAP team members
- Developed, implemented, and monitored effective processes and procedures for the team
- Conducted regular performance evaluations of staff while providing feedback on areas of improvement
- Delegated work to staff, setting priorities and goals
- Counted and balanced registers
- Assisted with training new employees on relevant policies and procedures as needed.
Education
Bachelor of Arts - Psychology
Fresno Pacifif University
Fresno05.2026
Associate of Arts - Social Science
Porterville College
12.2023
Strathmore High School
Skills
- Bilingual
- Detail Oriented
- Quick Learner
- Organized
- Multi-Tasker
Timeline
Clerk
United States Postal Service, USPS
01.2024 - Current
Personal Loan Specialist
OneMain Financial
01.2018 - 08.2020
Sales Representative
Fast Auto & Payday Loans
05.2017 - 12.2017
Sales Specialist /Tap Supervisor
Victoria Secret
05.2014 - 03.2017
Bachelor of Arts - Psychology
Fresno Pacifif University
Associate of Arts - Social Science
Porterville College
Strathmore High School
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