Vianet Nunez Ovalle
Dublin
Summary
Versatile and adaptable specialist with experience in customer relationship management and patient navigation. Known for exceptional communication skills and a commitment to delivering high-quality patient care in fast-paced environments.
Overview
9
9
years of professional experience
Work History
Ambul Care Admstn Crd 2
UCSF Health, Radiology
San Francisco
06.2018 - Current
- Provided exceptional customer service through effective telephone communication and follow-ups for Radiology.
- Proficient in Epic software for patient scheduling and microsoft teams/email/calendar for employee communication
- Scheduled, confirmed appointment, replied to physician emails and answered calls.
- Worked amongst modalities supervisors to resolve urgent requests.
- First point of contact for any radiology concern/assistance to all supervisors and clinics in the hospital.
MRI Patient Navigator
UCSF Health, Radiology
San Francisco
10.2021 - 08.2022
- Worked collaboratively with physicians, staff, and other health care professionals to develop, implement, and evaluate integrated and comprehensive plans of care for patients.
- Answered emails/calls/chats for inpatient and outpatient services.
- Documented patient information through Epic software/HIPPA compliance to guarantee care coordination throuhgout patient care continuum.
Service Coordinator
Behavioral Health Works
Hayward
01.2018 - 06.2018
- Coordinated wide range of services for multiple RBTs and families.
- Determined schedules, sequences, and assignments for work activities, based on priority, quantity of RBTs and personnel skill through the software Central Reach.
- Monitored employee work levels and optimized perfomance with strategic approaches.
- Answered calls and emails while providing customer support to our client's families.
Behavioral Therapist
A Is For Apple, Inc.
San Jose
07.2017 - 01.2018
- Obtained 80hrs of training, including 40 for the preparation of the state test to become a Registered Behavior Technician (RBT).
- Maintained strict confidentiality concerning client's mental and medical diagnosis and other confidential personal matters.
- Taught and helped children develop new verbal, communication and social skills necessary for living healthy lifestyles.
- Collected, recorder and summarized date on client behavior and assisted family with applying treatment and behavior reduction protocols.
Education
Bachelor of Arts - Psychology
San Francisco State University
San Francisco05-2017
Skills
- EPIC charting
- Patient scheduling
- HIPAA compliance
- Care coordination
- Telephone communication
- Customer relationship management
Languages
Spanish
Native/ Bilingual
English
Native/ Bilingual
Timeline
MRI Patient Navigator
UCSF Health, Radiology
10.2021 - 08.2022
Ambul Care Admstn Crd 2
UCSF Health, Radiology
06.2018 - Current
Service Coordinator
Behavioral Health Works
01.2018 - 06.2018
Behavioral Therapist
A Is For Apple, Inc.
07.2017 - 01.2018
Bachelor of Arts - Psychology
San Francisco State University