Vianca Leonor Ramirez
Salinas
Summary
Professional and industrious individual bringing exceptional administrative experience. Organizes and manages simultaneous tasks to support customers and accomplish business goals. Organized scheduler well-versed in all aspects of administrative support.
Overview
5
5
years of professional experience
Work History
Patient Coordinator
Next Dentistry
01.2023 - Current
- Enhanced patient satisfaction by efficiently scheduling appointments and managing patient flow.
- Streamlined communication between patients, providers, and insurance companies for a seamless healthcare experience.
- Provided excellent customer service to all patients, addressing concerns and answering questions promptly and professionally.
- Reduced wait times by effectively coordinating with medical staff on patient schedules and room availability.
- Supported administrative tasks such as insurance verification and data entry for accurate record-keeping and billing processes.
- Achieved higher patient satisfaction ratings through consistent follow-up on appointment concerns or changes.
Customer Service Representative
Toyota Of Salinas
02.2022 - 11.2022
- Corresponded with clients through email, telephone or postal mail.
- Provided clerical support to company employees by copying, faxing and filing documents.
- Provided information regarding charge accounts and loyalty programs.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Answered high-volume, multi-line telephone, directing callers to appropriate company personnel.
- Responded to inquiries from callers seeking information.
- Informed customers of service specials, completion times and service expenses to provide exemplary customer service.
Assistant Store Manager
Burger King
05.2019 - 01.2022
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Reviewed sales and gross profit reports to determine options for increasing market growth.
- Met or surpassed business targets regularly through employee engagement and forward-thinking planning.
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
- Supervised and evaluated staff, enabling them to improve skills, achieve daily objectives and attain advancement.
- Promoted professional growth and facilitated talent development of each associate to drive performance excellence.
Education
Associate of Arts - Administration of Justice
Hartnell College
Salinas, CAHigh School Diploma -
Everett Alvarez High School
Salinas, CA05.2019
Skills
- Documentation and Reporting
- Positive Attitude and Energetic
- Records Management
- Customer Service-Oriented
- Multitasking and Prioritization
- Claims Handling
- Relationship Building
- Billing and Invoicing
Languages
Spanish
Full Professional
Timeline
Patient Coordinator
Next Dentistry
01.2023 - Current
Customer Service Representative
Toyota Of Salinas
02.2022 - 11.2022
Assistant Store Manager
Burger King
05.2019 - 01.2022
Associate of Arts - Administration of Justice
Hartnell College
High School Diploma -
Everett Alvarez High School
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