Viana Mellott
Roseville
Summary
Reliable employee who quickly masters new concepts and skills. Passionate about helping customers and creating satisfying experiences. Strong history of providing top-notch service and support. Exceptional communication skills with proven track record of building client rapport.
Overview
5
5
years of professional experience
2023
2023
years of post-secondary education
Work History
To-Go Specialist
Chili's Bar and Grill
Roseville
09.2024 - Current
- Prepared and packaged to-go orders for customers efficiently.
- Communicated with kitchen staff to ensure order accuracy and quality.
- Managed customer inquiries regarding menu items and specials effectively.
- Processed payments and handled cash transactions securely.
- Maintained cleanliness and organization of the to-go area consistently.
- Greeted customers in a friendly manner and took orders for to-go items.
- Verified accuracy of all orders before packing them into bags or containers for take-out.
Barista
Dutch Bros
Citrus Heights
03.2024 - 03.2026
- Prepared and served high-quality coffee beverages to customers.
- Maintained cleanliness and organization of the coffee shop environment.
- Operated espresso machines and other coffee brewing equipment efficiently.
- Managed cash register operations, including processing payments accurately.
- Engaged with customers to provide exceptional service and build rapport.
- Prepared and served coffee, espresso drinks, blended coffees and teas.
- Collaborated with team members to ensure smooth daily operations.
- Managed morning rush of customers daily with efficient, levelheaded customer service.
- Maintained a clean work environment by wiping down counters, washing dishes, and cleaning floors.
Cleaner
VCM services
Roseville
09.2020 - 11.2024
- Maintained cleanliness of facilities through daily sweeping and mopping.
- Disinfected high-touch surfaces to ensure a safe environment for staff and clients.
- Organized cleaning supplies and equipment for efficient workflow management.
- Cleaned bathrooms, including toilets, sinks, countertops, mirrors, and floors.
- Swept and mopped floors, vacuumed carpets, and dusted surfaces.
Food Runner
Lazydog
Roseville
05.2023 - 06.2024
- Delivered food promptly to tables while ensuring accuracy of orders.
- Assisted servers by restocking supplies and clearing dishes efficiently.
- Maintained cleanliness of dining area and ensured a welcoming environment.
- Supported team members during busy shifts by managing high-volume service flow.
- Engaged with guests to provide excellent service and address any needs.
- Ensured that all orders were correct before leaving the kitchen area.
Team Member
Taco Bell
Roseville
04.2022 - 11.2022
- Prepared food items according to established recipes and safety standards.
- Maintained cleanliness of work areas and dining spaces throughout shifts.
- Assisted customers with orders, providing friendly and efficient service.
- Handled cash register transactions accurately during busy periods.
- Stocked inventory shelves, organizing supplies for easy access during service.
Education
Fusion Global- Home School
CASkills
- Order accuracy
- Cash handling
- Area cleanliness
- Order taking
- Team collaboration
- Service efficiency
- Espresso operation
- Opening and closing duties
- Multitasking and organization
- Time management
- Effective communication
- Problem solving
Languages
Spanish
Professional
Timeline
To-Go Specialist
Chili's Bar and Grill
09.2024 - Current
Barista
Dutch Bros
03.2024 - 03.2026
Food Runner
Lazydog
05.2023 - 06.2024
Team Member
Taco Bell
04.2022 - 11.2022
Cleaner
VCM services
09.2020 - 11.2024
Fusion Global- Home School