Prince Oliver Imaysay
Mississauga
Summary
Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.
Overview
9
9
years of professional experience
Work History
Head Baker
Sanremo Bakery
04.2023 - Current
- Trained new employees in bakery procedures, ensuring consistent performance standards across the team.
- Packaged and labeled products, checked for accurate pricing and made sure signs were visible.
- Reduced waste by closely monitoring inventory levels and implementing proper rotation techniques.
- Conducted regular equipment maintenance checks, mitigating downtime due to malfunctions or repairs.
- Elevated product quality with diligent oversight of ingredient storage and handling.
- Continuously monitored consumer trends within the baked goods industry adjusting product offerings accordingly.
- Oversaw bakery department, supervised staff and delegated daily tasks.
- Promoted a positive work environment through effective communication and conflict resolution strategies.
- Maintained inventory control and ordered supplies on monthly basis.
Baker
Sanremo Bakery
03.2019 - 04.2023
- Produced consistently high-quality baked goods for customers.
- Complied with health and safety codes to protect staff and customers.
- Operated and maintained bakery equipment, including ovens and mixers.
- Enhanced customer satisfaction by consistently producing high-quality baked goods and maintaining a clean, organized workspace.
- Maintained a safe work environment by strictly adhering to sanitation guidelines and addressing potential hazards promptly.
- Collaborated with team members to complete large orders for special events, ensuring timely delivery and client satisfaction.
- Ensured product freshness by implementing proper storage techniques and regularly rotating stock.
Crew Team Member
Tim Hortons
05.2017 - 11.2021
- Worked well with teammates and accepted coaching from management team.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Operated register to process payments and collect cash payment for order totals.
- Maintained a clean and organized workspace, ensuring a positive environment for both staff and customers.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Greeted customers at drive-thru and took food orders.
Cook/Cashier
Popeyes® Louisana Kitchen
11.2015 - 05.2017
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
- Prepared meals efficiently under time constraints for timely service during peak hours.
- Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
- Took food orders from cashiers and cooked items quickly to complete order items together and serve hot.
- Communicated closely with servers to fully understand special orders for customers.
Education
High School Diploma -
Burnhamthorpe Collegiate Institute
Toronto03-2019
Skills
- Sanitation procedures
- Operations management
- Paperwork processing
- Order fulfillment
- Team player
- Customer service
- Attention to detail
- Cleanliness standards
- Disability awareness
- Wheelchair navigation
- Professionalism and courtesy
Timeline
Head Baker
Sanremo Bakery
04.2023 - Current
Baker
Sanremo Bakery
03.2019 - 04.2023
Crew Team Member
Tim Hortons
05.2017 - 11.2021
Cook/Cashier
Popeyes® Louisana Kitchen
11.2015 - 05.2017
High School Diploma -
Burnhamthorpe Collegiate Institute
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