VHARGABI BORA
Scarborough,ON
Summary
Front Desk Manager and Customer Service Representative with over 5 years of experience in hospitality and retail sectors, demonstrating a keen eye for detail in enhancing operational efficiency and customer satisfaction. Proven track record in implementing procedures that improve service quality and in handling customer inquiries across multiple channels with high accuracy and efficiency. Adept in supervising front desk operations, managing POS systems, Opera and resolving service issues promptly, aiming to leverage these skills in a dynamic new environment.
Overview
6
6
years of professional experience
5
5
years of post-secondary education
Work History
Office Admin & Customer Service Coordinator
City Gate Suites
08.2024 - Current
- Responded to customer needs through competent customer service and prompt problem-solving.
- Handle client inquiries, reservations, and service requests professionally and promptly.
- Coordinate customer support across phone, email, and in-person channels.
- Assist in tenant onboarding, lease management, and documentation.
- Resolve resident issues efficiently to ensure tenant satisfaction and retention.
Customer Service Representative
Marriot Hotel
03.2024 - 06.2024
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Front Office Manager
Parkinn by Radisson
08.2019 - 02.2024
- Managed front desk operations at Parkinn by Radisson
- Handled guest complaints effectively
- Implemented new procedures to improve efficiency
- Introduced a guest feedback system to enhance service quality
- Meticulously supervised front desk, ensuring error-free guest check-ins and outs, maintaining operational excellence
- Ensured 100% accuracy in guest billing, enhancing trust and loyalty
- Enhanced guest loyalty through precise billing and handling complaints adeptly.
Customer service representative
Petro Canada
01.2019 - 07.2019
- Managed POS systems, ensuring seamless transactions
- Boosted sales through strategic product recommendations
- Handled cash transactions with precision
- Delivered speedy service, enhancing customer satisfaction
- Elevated customer experiences by rapidly addressing service queries and feedback
- Maintained high accuracy in cash handling, contributing to store's financial integrity.
Education
Post-Graduate Diploma - Hospitality Management
Lambton College
01.2018 - 09.2019
Bachelor's - History
Delhi University
04.2014 - 05.2017
Skills
- Reservations Management
- Team building and supervision
- Word Processing
- Hospitality services
- Cash control
- Customer Service Management
- Documentation skills
- Complaint handling
- Customer focus
Timeline
Office Admin & Customer Service Coordinator
City Gate Suites
08.2024 - Current
Customer Service Representative
Marriot Hotel
03.2024 - 06.2024
Front Office Manager
Parkinn by Radisson
08.2019 - 02.2024
Customer service representative
Petro Canada
01.2019 - 07.2019
Post-Graduate Diploma - Hospitality Management
Lambton College
01.2018 - 09.2019
Bachelor's - History
Delhi University
04.2014 - 05.2017
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