Veyra Lopez
San Diego
Summary
Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
11
11
years of professional experience
Work History
Program Assistant
Child Development Associates (CDA), Inc
11.2024 - Current
- Managed documentation and data entry using internal software systems for accurate record-keeping.
- Managed high-volume call flow, ensuring timely responses to all client requests and concerns.
- Handled difficult situations with professionalism, de-escalating conflicts to achieve positive outcomes.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Organized and detail-oriented with a strong work ethic.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Assistant Manager
Nordstrom
03.2015 - 02.2023
- Oversaw daily operations, ensuring optimal customer service and satisfaction.
- Trained and mentored new staff on product knowledge and company policies.
- Developed strategies to enhance team performance and drive sales growth.
- Collaborated with management to implement promotional events and visual merchandising standards.
- Analyzed sales data to identify trends and inform inventory decisions.
- Fostered a positive work environment through team-building initiatives and regular feedback sessions.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
Education
No Degree - Spanish Language And Literature
Grossmont College
El Cajon, CASkills
- Teamwork and collaboration
- Multitasking and organization
- Data entry
- Scheduling management
- Administrative support
- Sales management
- Problem resolution
- Relationship building
- Computer proficiency
- Complaint handling
- Follow-up skills
- Call management
- Product knowledge
- Translation
Languages
Spanish
Native or Bilingual
Timeline
Program Assistant
Child Development Associates (CDA), Inc
11.2024 - Current
Assistant Manager
Nordstrom
03.2015 - 02.2023
No Degree - Spanish Language And Literature
Grossmont College