Vexx Valen
Hamilton,Canada
Summary
Enthusiastic customer service representative eager to contribute to team success through hard work, attention, to detail and excellent organizational skills.
Overview
9
9
years of professional experience
Work History
Product Manager
Dark Smile Games
Hamilton, ON
08.2014 - Current
- Established criteria for each milestone within the product roadmap as means to measure developmental progress.
- Liaised with clients to develop deep understanding of business needs and current market landscape.
- Coordinated design meetings and art teams from 5 different countries and 3 internal teams.
Barista
Starbucks
Toronto, ON
05.2018 - 02.2019
- Upsold merchandise and reserve grade coffees with beverages, increasing store sales to $4,000 within a four week period each month for 9 months.
- Created over 250-400+ drinks in average shifts with consistently positive customer satisfaction scores.
- Elevated customer loyalty by using strong non-violent communication and knowledge of company policy to resolve customer problems.
Sales Associate
401 Games
Toronto, ON
08.2014 - 01.2016
- Engaged with customers to effectively build rapport and lasting relationships.
- Prepared merchandise for the sales floor by pricing or tagging.
- Sold 30K worth of product per month outselling all other departments including card sales for Magic the Gathering.
Education
Certificate - Public Relations And Corporate Communications
Centennial College
Toronto, ON06.2007
Bachelor's of Education - English And Theatre
Ontario Institute For Studies in Education
Toronto, On06.2000
Bachelor of Arts - English
University of Guelph
Guelph, Ontario10.1999
Skills
- Customer Relationship Development
- Communications
- Problem Analysis and Resolution
- Sales and Marketing
- Staff Management
- Strategic Planning
- Willingness to Learn
Timeline
Barista
Starbucks
05.2018 - 02.2019
Product Manager
Dark Smile Games
08.2014 - Current
Sales Associate
401 Games
08.2014 - 01.2016
Certificate - Public Relations And Corporate Communications
Centennial College
Bachelor's of Education - English And Theatre
Ontario Institute For Studies in Education
Bachelor of Arts - English
University of Guelph
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