Microsoft Excel
Master of Science - Operations And Supply Chain Management
Kwantlen Polytechnic University
Vancouver, BC 08.2025 - Current
Vesal Nayebi
Vancouver,BC
Summary
Experienced customer service and sales professional with 5 years in the industry. Demonstrates strong teamwork and problem-solving skills to enhance customer satisfaction. Focused on delivering results and ensuring customers leave with what they need. Eager to learn and adapt in fast-paced environments.
Education
Bachelor of Science - Architectural Engineering
University of Art And Architecture
Tehran 09.2014 - 01.2020
Timeline
Master of Science - Operations And Supply Chain Management
Kwantlen Polytechnic University
08.2025 - Current
Sales Associate
Music and Piano Store
03.2020 - 02.2024
Cashier
Grocery in Tehran
03.2015 - 05.2016
Grocery Assistant
Grocery in Tehran
11.2014 - 03.2015
Bachelor of Science - Architectural Engineering
University of Art And Architecture
09.2014 - 01.2020
Overview
5
5
years of professional experience
Work History
Sales Associate
Music and Piano Store
Tehran, Tehran
03.2020 - 02.2024
- Helped customers locate products and checked store system for merchandise at other sites.
- Engaged with customers to build rapport and loyalty.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Answered customer questions about sizing, accessories, and merchandise care.
- Solved customer challenges by offering relevant products and services.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Managed returns, exchanges and refunds in accordance with store policy.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Listened to customer needs and desires to identify and recommend optimal products.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Wrapped, boxed and weighed bakery department products.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Prioritized helping customers over completing other routine tasks in store.
- Built customer loyalty and retention by delivering excellent shopping experiences.
Cashier
Grocery in Tehran
Tehran, Tehran
03.2015 - 05.2016
- Helped customers complete purchases, locate items, and join reward programs.
- Answered questions about store policies and addressed customer concerns.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Worked with floor team and managers to meet wide range of customer needs.
- Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
- Learned duties for various positions and provided backup at key times.
- Stocked, tagged and displayed merchandise as required.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Welcomed customers and helped determine their needs.
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
Grocery Assistant
Grocery in Tehran
Tehran, Tehran
11.2014 - 03.2015
- Maintained adequate product levels in check-out lines and end-cap displays by timely re-stocking of merchandise.
- Maintained current knowledge of shelf planograms and end cap plans to merchandise products.
- Checked aisles for spills to complete quick clean-up.
- Removed trash, swept, and mopped floors for professional appearance.
Skills
Upselling
Retail loss prevention
Promotional support
Reliable and punctual
Multi-tasking capabilities
Hardworking
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Part TimeQuote
Ensured every customer left with a purchase or helpful information.
Software
Google Sheets
Microsoft word
Google Docs
Languages
Farsi
Native language
English
Advanced (C1)
C1
French
Elementary (A2)
A2