Summary
Education
Timeline
Overview
Work History
Skills
Work Availability
Work Preference
Quote
Software
Languages
StoreManager
Vesal Nayebi

Vesal Nayebi

Vancouver,BC

Summary

Experienced customer service and sales professional with 5 years in the industry. Demonstrates strong teamwork and problem-solving skills to enhance customer satisfaction. Focused on delivering results and ensuring customers leave with what they need. Eager to learn and adapt in fast-paced environments.

Education

Master of Science - Operations And Supply Chain Management

Kwantlen Polytechnic University
Vancouver, BC
08.2025 - Current

Bachelor of Science - Architectural Engineering

University of Art And Architecture
Tehran
09.2014 - 01.2020

Timeline

Master of Science - Operations And Supply Chain Management

Kwantlen Polytechnic University
08.2025 - Current

Sales Associate

Music and Piano Store
03.2020 - 02.2024

Cashier

Grocery in Tehran
03.2015 - 05.2016

Grocery Assistant

Grocery in Tehran
11.2014 - 03.2015

Bachelor of Science - Architectural Engineering

University of Art And Architecture
09.2014 - 01.2020

Overview

5
5
years of professional experience

Work History

Sales Associate

Music and Piano Store
Tehran, Tehran
03.2020 - 02.2024
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Engaged with customers to build rapport and loyalty.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Solved customer challenges by offering relevant products and services.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Created inviting environment for customers by maintaining store organization and cleanliness.
  • Maintained up-to-date knowledge of store sales, payment policies and security standards.
  • Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
  • Wrapped, boxed and weighed bakery department products.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Prioritized helping customers over completing other routine tasks in store.
  • Built customer loyalty and retention by delivering excellent shopping experiences.

Cashier

Grocery in Tehran
Tehran, Tehran
03.2015 - 05.2016
  • Helped customers complete purchases, locate items, and join reward programs.
  • Answered questions about store policies and addressed customer concerns.
  • Maintained current knowledge of store promotions and highlighted sales to customers.
  • Worked with floor team and managers to meet wide range of customer needs.
  • Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
  • Learned duties for various positions and provided backup at key times.
  • Stocked, tagged and displayed merchandise as required.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Welcomed customers and helped determine their needs.
  • Greeted customers entering store and responded promptly to customer needs.
  • Worked flexible schedule and extra shifts to meet business needs.

Grocery Assistant

Grocery in Tehran
Tehran, Tehran
11.2014 - 03.2015
  • Maintained adequate product levels in check-out lines and end-cap displays by timely re-stocking of merchandise.
  • Maintained current knowledge of shelf planograms and end cap plans to merchandise products.
  • Checked aisles for spills to complete quick clean-up.
  • Removed trash, swept, and mopped floors for professional appearance.

Skills

Upselling

Retail loss prevention

Promotional support

Reliable and punctual

Multi-tasking capabilities

Hardworking

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference

Work Type

Part Time

Quote

Ensured every customer left with a purchase or helpful information.

Software

Microsoft Excel

Google Sheets

Microsoft word

Google Docs

Languages

Farsi
Native language
English
Advanced (C1)
C1
French
Elementary (A2)
A2

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Vesal Nayebi