Veruniya Anperasu
Mississauga,ON
Summary
Organized Administration Officer well-versed in accounting, reporting and documentation requirements for the company. Offers 3+ years of experience managing office staff performance, scheduling and task delegation. Proficient in MS Office with demonstrated success in database, file and records management.
Overview
7
7
years of professional experience
Work History
Restaurant Team Member
Tim Hortans
Mississauga, ON
04.2023 - Current
- Greeted guests pleasantly and answered menu questions.
- Restocked condiment dispensers, napkins, silverware and drink machines to prevent shortages.
- Trained new employees by demonstrating tasks and coaching during daily activities.
- Supported sales efforts by suggestively upselling food items and increasing check averages.
- Monitored food temperatures and cooking equipment settings to maintain safety and prevent food-borne illness.
- Worked with POS system to place orders, manage bills and handle complimentary items.
Project Coordinator
Connecting Australia Wide Australia
Melbourne, VIC
06.2019 - 07.2020
- Maintained and monitored project plans, schedules, budgets, expenditures and working hours of employees
- Created spreadsheets to organize incoming and outgoing products along with technician's work locations and duties performed in each project
- Collected all the graphs and data for the NBN connections given every day and entered them in an excel sheet and updated in the google drive
- Tracked hours and expenses to keep project on task and within budgetary parameters
- Assisted with5+ onboarding newly hired staff members and coached on task prioritization
- Supervised multiple projects from project start through delivery by prioritizing needs and delegating assignments
- Created job files for each project and maintained current data in each file
Retail Sales & Supervisor
Chutneyz Pty Ltd
Melbourne
10.2018 - 05.2019
- Maintained stock records electronically and ordered goods every week, as well as updated them in the system
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products
- Opened and closed store independently and prepared nightly bank drop for manager
- Trained 10+ new associates on cash register operations, conducting customer transactions and balancing drawer
- Used POS system to process sales, returns, online orders and gift card activations.
Administrative Officer
V&S Imports and Exports Australia
Melbourne, VIC
06.2017 - 10.2018
- Kept track of products being used for production and ordered them regularly to avoid any shortages during production
- Took control over the inventory levels by conducting physical counts and reconciling them with data storage system
- Supervised 15+ staff in warehouse and gave training and orientation to new team
- Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities
- Received and sorted incoming mail and packages to record, dispatch or distribute to correct recipient
- Maintained CRM database with customer updates and report generation.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
Contact Centre Operator
Telstra
Melbourne, VIC
01.2017 - 06.2017
- Educated 15+ customers a day about newly launched 4G internet device and new plans for mobiles and landlines
- Resolved 20-25 business customers issues with billing, purchase of new handsets and upgraded the plans and escalated technical issues to the dedicated teams
- Explored the customer needs by asking several questions about their business, usage of the internet, mobiles and landlines and suggested best plan with more value
- Advised the business customers about their ETA's and activation procedure of new services by following up with them through email and call by setting the expectation
- Conducted research, gathered information from multiple sources and presented results.
- Handled 50+ calls per day to address customer inquiries and concerns.
Education
Master of Science - Telecommunication And Network Engineering
La Trobe University
Melbourne, VIC05.2016
Diploma - Accounting And Payroll Specialist
Trios College
Mississauga, ONSkills
- Ability to work independently as well as within a team
- Excellent communication and management skills
- Strong analytical and problem-solving skills
- Quick learner and enjoys multi-tasking
- Active listener and trained eye for detail
- MS office (Word, Power Point, Excel, Outlook)
- Office supplies inventory management
- Billing and Invoicing
- Team Coordination
Timeline
Restaurant Team Member
Tim Hortans
04.2023 - Current
Project Coordinator
Connecting Australia Wide Australia
06.2019 - 07.2020
Retail Sales & Supervisor
Chutneyz Pty Ltd
10.2018 - 05.2019
Administrative Officer
V&S Imports and Exports Australia
06.2017 - 10.2018
Contact Centre Operator
Telstra
01.2017 - 06.2017
Master of Science - Telecommunication And Network Engineering
La Trobe University
Diploma - Accounting And Payroll Specialist
Trios College
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