Veronika Vitenko
Edmonton,AB
Summary
As a Waitress Trainee at "Nadiya" Hotel, I excelled in creating a welcoming dining environment and resolving customer concerns with diplomacy. My strong work ethic and exceptional customer service skills, coupled with proficiency in safe food handling and menu presentation, significantly enhanced guest satisfaction. Collaborated effectively with staff, fostering a positive team atmosphere. Talented Server bringing skills in order management, payment processing and upselling. Stay current on menu items and consistently offer targeted recommendations to meet individual customer needs.
Overview
1
1
year of professional experience
Work History
Waitress Trainee
''Nadiya'' Hotel
03.2020 - 11.2020
- Maintained a clean and comfortable dining environment for patrons, ensuring an enjoyable experience.
- Maintained professional demeanor even difficult interactions resolving conflicts tact diplomacy.
- Collaborated with team members to create a positive work atmosphere, fostering camaraderie among staff.
- Displayed strong attention to detail when setting tables and presenting dishes, enhancing the overall dining experience for guests.
- Responded promptly to customer inquiries or concerns, demonstrating excellent problem-solving abilities.
Education
Master of Arts - Fine Arts
Vasyl Stefanyk Precarpathian National University
Ivano-Frankivsk, Ukraine12.2019
Skills
- Order Taking
- Cleanliness
- Handling Complaints
- Memory retention
- Menu knowledge
- Strong Work Ethic
- Safe Food Handling
- Cash Handling
- Exceptional customer service
- Menu presentation
Languages
English
Limited Working
Ukrainian
Native or Bilingual
Polish
Limited Working
Russian
Full Professional
Timeline
Waitress Trainee
''Nadiya'' Hotel
03.2020 - 11.2020
Master of Arts - Fine Arts
Vasyl Stefanyk Precarpathian National University
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