VERONIKA Veronika
Surrey,Canada
Summary
Talented manager with expert team spirit, leadership, planning and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach. Talented leader with an analytical approach to business planning and day to day problem-solving.
Overview
4
4
years of professional experience
1
1
Certification
2
2
years of post-secondary education
Work History
Cashier
Diary Queen Grill and Chill
05.2024 - Current
- Process cash, credit, and digital payments daily, ensuring accurate and efficient transactions
- Provide friendly and professional customer service by addressing questions, resolving complaints, and enhancing the dining experience
- Operate the POS system to record orders and payments, coordinating with kitchen and serving staff for timely order delivery
- Maintain cleanliness and organization of the cashier station, adhering to health and safety guidelines
- Balance the cash drawer at the end of each shift, ensuring compliance with cash-handling protocols
- Collaborate with team members to ensure smooth operations during peak hours
- Current job
Receptionist and a baker
Bake today bakery
01.2021 - 01.2022
- Resolved customer concerns with positive approach and constructive strategies
- Frosted and iced cakes, cupcakes, cookies, doughnuts, sweet rolls, and coffee cakes
- Collaborated with team members to complete tasks and maintain smooth running of bakery
- Managed customer service operations, including taking orders and resolving complaints
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store
- Arranged and replenished service desk displays and merchandise racks to maintain appearance of store
- Resolved customer complaints and maintained clean and tidy checkout area
Education
Bachelor of Hospitality Management -
Western community college
Surrey, BCGrade +2
Govt. Sen. Sec. Smart School Boys
Amloh, Punjab 04.2019 - 03.2020
Grade 10
St. Xavier’s School
Amloh, Punjab 04.2017 - 03.2018
Skills
- Customer service
- Patience and empathy
- Work ethic and integrity
- Cash handling
- Cleaning and sanitizing
- Order taking
- POS systems
Certification
- Bakery certificate: -1 month
- GBA certificate
LANGUAGES
English
Hindi
Punjabi
Timeline
Cashier
Diary Queen Grill and Chill
05.2024 - Current
Receptionist and a baker
Bake today bakery
01.2021 - 01.2022
Grade +2
Govt. Sen. Sec. Smart School Boys
04.2019 - 03.2020
Grade 10
St. Xavier’s School
04.2017 - 03.2018
Bachelor of Hospitality Management -
Western community college
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