Veronika Vashchuk
Montreal,QC
Summary
Hardworking and passionate individual looking to be a valuable asset to your company. Successful in applying strong communication and problem resolution skills. Solid history of surpassing productivity and quality targets in high-volume settings. Skillful in building long-lasting, loyal customer relationships.
Overview
6
6
years of professional experience
Work History
Customer Service Call Center Agent
Air Canada, Lester B. Pearson International Airport
10.2023 - Current
- Utilized excellent communication skills in both written and verbal forms to effectively address customer inquiries and concerns.
- Managed approximately 30 incoming calls, emails and faxes per day from customers
- Followed up on open cases, ensuring timely resolution and customer satisfaction throughout the process.
- Active listening, empathy, and effective problem-solving skills.
- Responded proactively and positively to rapid change.
Front Desk Receptionist
Prana Body Arts
05.2023 - 09.2023
- Commended for exceptional client interactions, contributing to positive online reviews
- Collaborated closely with artists to accommodate client preferences and schedules
- Assisted in maintaining the shop's clean and organized environment
- Facilitated effective communication between clients and artists, enhancing customer satisfaction.
Sales Representative & Keyholder
Soft Moc Inc
01.2021 - 09.2023
- Fit customer needs with exceptional hospitality and efficiency
- Handled exterior calls
- Provided quality assistance resulting in sales growth
- Operated cash register, evaluated cash flow levels
- Managed POS operations, maintained inventory, and trained new team members
- Promoted to Keyholder for reliability and leadership skills.
Retail Assosiate
Marshalls Homesense
01.2018 - 01.2023
- Recognized for adaptability and versatility in various departments
- Awarded for outstanding customer service and teamwork contributions
- Played key role in implementing seasonal displays, driving customer engagement.
- Enhanced customer satisfaction by providing personalized assistance and product recommendations.
Education
DEC in Applied Sciences -
Vanier College
Dorval, QCMaster of Science - Radiological Technology
Dawson College
Montreal, QC09.2024
Skills
- Sales & customer service
- Leadership event management
- Conscious communication
- Translation
- Inventory Management
- Adaptability Creativity
- Problem-solving skills
- Network Architecture
Languages
English
French
Ukrainian
Russian
Timeline
Customer Service Call Center Agent
Air Canada, Lester B. Pearson International Airport
10.2023 - Current
Front Desk Receptionist
Prana Body Arts
05.2023 - 09.2023
Sales Representative & Keyholder
Soft Moc Inc
01.2021 - 09.2023
Retail Assosiate
Marshalls Homesense
01.2018 - 01.2023
DEC in Applied Sciences -
Vanier College
Master of Science - Radiological Technology
Dawson College
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