Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
Generic

Veronika Temna

London,ON

Summary

Friendly and reliable hospitality professional with a passion for delivering excellent customer service and creating memorable guest experiences. Skilled in conflict resolution, multitasking, and thriving in fast-paced environments. Strong collaborator with proven communication skills, adaptability, and a positive attitude.


Overview

3
3
years of professional experience
1
1
Certification

Work History

Restaurant Hostess

Morning Bites
07.2024 - Current
  • Supported overall front-of-house operations to maintain smooth service and high customer satisfaction.
  • Provided attentive service by offering beverages, assisting with menu selections, and answering guest questions.
  • Delivered food to tables promptly and accurately, supporting servers and enhancing the guest experience.

Restaurant Busser/Restaurant Hostess

Stacked Pancake & Breakfast House
10.2023 - 07.2024
  • Provided attentive guest service by answering questions, addressing concerns, and ensuring a welcoming dining experience.
  • Maintained cleanliness and organization of the dining room, entryway, and host stand, upholding restaurant standards.
  • Collaborated with team members to streamline service, enhance efficiency, and maintain a high-energy, professional environment.


Restaurant Hostess/Cashier/Food Expeditor

Cora Breakfast and Lunch
07.2022 - 09.2023
  • Welcomed and seated guests while creating a warm, inviting, and organized dining atmosphere.
  • Supported wait staff by ensuring timely food delivery and responding promptly to guest requests, contributing to smooth service operations.
  • Accurately processed customer transactions through point-of-sale systems, maintaining efficiency and minimizing errors.
  • Coordinated and expedited food order delivery, ensuring accuracy, efficiency, and high levels of customer satisfaction.

Education

Bachelor of Hospitality - Hospitality - Hotel And Resort Services Management

Fanshawe College
London
04-2023

Bachelor of Tourism - Tourism Organization Technician

Malopolska School of Hospitality
Myślenice, Poland
06-2020

Skills

  • Teamwork & collaboration
  • Communication skills (verbal & written)
  • Health & safety compliance (HACCP, WHMIS knowledge)
  • Fast-paced environment adaptability
  • Microsoft Office Suite (Word, Excel, Outlook, PowerPoint)
  • Attention to detail
  • Point-of-sale (POS) systems
  • Opera hotel software

Languages

English
Polish
Ukrainian
Russian

Certification

  • Smart Serve Ontario Certificate
  • First Aid Certificate


Timeline

Restaurant Hostess

Morning Bites
07.2024 - Current

Restaurant Busser/Restaurant Hostess

Stacked Pancake & Breakfast House
10.2023 - 07.2024

Restaurant Hostess/Cashier/Food Expeditor

Cora Breakfast and Lunch
07.2022 - 09.2023

Bachelor of Hospitality - Hospitality - Hotel And Resort Services Management

Fanshawe College

Bachelor of Tourism - Tourism Organization Technician

Malopolska School of Hospitality
Veronika Temna