Veronika Temna
London,ON
Summary
Friendly and reliable hospitality professional with a passion for delivering excellent customer service and creating memorable guest experiences. Skilled in conflict resolution, multitasking, and thriving in fast-paced environments. Strong collaborator with proven communication skills, adaptability, and a positive attitude.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Restaurant Hostess
Morning Bites
07.2024 - Current
- Supported overall front-of-house operations to maintain smooth service and high customer satisfaction.
- Provided attentive service by offering beverages, assisting with menu selections, and answering guest questions.
- Delivered food to tables promptly and accurately, supporting servers and enhancing the guest experience.
Restaurant Busser/Restaurant Hostess
Stacked Pancake & Breakfast House
10.2023 - 07.2024
- Provided attentive guest service by answering questions, addressing concerns, and ensuring a welcoming dining experience.
- Maintained cleanliness and organization of the dining room, entryway, and host stand, upholding restaurant standards.
- Collaborated with team members to streamline service, enhance efficiency, and maintain a high-energy, professional environment.
Restaurant Hostess/Cashier/Food Expeditor
Cora Breakfast and Lunch
07.2022 - 09.2023
- Welcomed and seated guests while creating a warm, inviting, and organized dining atmosphere.
- Supported wait staff by ensuring timely food delivery and responding promptly to guest requests, contributing to smooth service operations.
- Accurately processed customer transactions through point-of-sale systems, maintaining efficiency and minimizing errors.
- Coordinated and expedited food order delivery, ensuring accuracy, efficiency, and high levels of customer satisfaction.
Education
Bachelor of Hospitality - Hospitality - Hotel And Resort Services Management
Fanshawe College
London04-2023
Bachelor of Tourism - Tourism Organization Technician
Malopolska School of Hospitality
Myślenice, Poland06-2020
Skills
- Teamwork & collaboration
- Communication skills (verbal & written)
- Health & safety compliance (HACCP, WHMIS knowledge)
- Fast-paced environment adaptability
- Microsoft Office Suite (Word, Excel, Outlook, PowerPoint)
- Attention to detail
- Point-of-sale (POS) systems
- Opera hotel software
Languages
English
Polish
Ukrainian
Russian
Certification
- Smart Serve Ontario Certificate
- First Aid Certificate
Timeline
Restaurant Hostess
Morning Bites
07.2024 - Current
Restaurant Busser/Restaurant Hostess
Stacked Pancake & Breakfast House
10.2023 - 07.2024
Restaurant Hostess/Cashier/Food Expeditor
Cora Breakfast and Lunch
07.2022 - 09.2023
Bachelor of Hospitality - Hospitality - Hotel And Resort Services Management
Fanshawe College
Bachelor of Tourism - Tourism Organization Technician
Malopolska School of Hospitality