VERONIKA RUBASHKO
Calgary,Canada
Summary
Personable and dedicated Customer Service Representative with extensive experience in hotel and restaurant hospitality industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
7
7
years of professional experience
Work History
Sales Representative
Combined Insurance Company
Calgary, Alberta
02.2024 - Current
- Provided customers with information regarding plan features, pricing, and availability.
- Resolved customer complaints in a timely manner to maintain high satisfaction levels.
- Participated in continuing education courses to stay current on industry trends and changes in regulations.
- Prepared documents such as applications, endorsements, renewals, cancellations, or other forms required by law or company procedures.
- Scheduled meetings with prospective clients to discuss available products and services.
Supervisor
European Deli & Produce Market
Calgary, Alberta
01.2021 - 12.2023
- Directed and supervised team of 15 employees in daily operations.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction.
- Recruited, hired, trained, mentored, coached, evaluated, and terminated staff as necessary.
- Monitored employee productivity levels on a regular basis to identify areas of improvement.
- Acted as a liaison between upper management and staff, facilitating open communication.
Customer Service Representative
Radisson Blu Resort & Congress Centre hotel
Sochi, Russia
04.2021 - 08.2021
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor
- Educated customers on special pricing opportunities and company offerings
- Documented conversations with customers to track requests, problems and solutions
- Fielded customer complaints and queries, fast-tracking them for problem resolution
- Reviewed customer account information to determine current issues and potential solutions
- Asked probing questions to determine service needs and accurately input information into electronic systems
- Confirmed delivery of orders and troubleshot missed delivery dates, shortages and overages
Waitress
Restaurant "Bosfor"
Sochi, Russia
06.2019 - 09.2020
- Maintained accuracy while handling payments, giving change and printing receipts to customers
- Greeted customers, answered questions and recommended specials, wine and desserts to increase profits
- Stocked server areas with supplies before, during and after shifts
- Communicated with kitchen staff frequently to stay up-to-date on supply availability and potential customer wait times
- Minimized customer wait times by taking and filling large volume of orders each day
- Cleared table and bussed dishes to allow for quick setups
- Set up dining room to meet hospitality and service standards
Merchandiser
Lenta
Saint-Petersburg, Russia
05.2018 - 08.2018
- Arranged items in favorable positions and areas of store to attract customers and optimize sales
- Printed labels and tags for for-sale merchandise
- Identified labels, trends and opportunities by sampling competitor shopping experiences
- Displayed appropriate signage for products and sales promotions
- Managed vendor chargebacks and follow up to maintain balanced inventory
Education
Some College (No Degree) - Hotel Business
Sochi State University
Sochi, RussiaInsurance
IFSE
Mississauga, ONSkills
- Microsoft Office expertise
- Office equipment proficiency
- Product organization
- Customer relations
- Store maintenance
- Retail sales, customer service
- Shipping and receiving understanding
- Sales consultation
- Sales closing
- Call handling
- Call center operations
- Problem-solving skills
- Quick learner
- Staff training
- Appointment scheduling
- Reception desk management
Languages
English
Full Professional
Russian
Native/ Bilingual
Ukrainian
Professional
Timeline
Sales Representative
Combined Insurance Company
02.2024 - Current
Customer Service Representative
Radisson Blu Resort & Congress Centre hotel
04.2021 - 08.2021
Supervisor
European Deli & Produce Market
01.2021 - 12.2023
Waitress
Restaurant "Bosfor"
06.2019 - 09.2020
Merchandiser
Lenta
05.2018 - 08.2018
Some College (No Degree) - Hotel Business
Sochi State University
Insurance
IFSE
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