Summary
Overview
Work History
Education
Skills
Timeline
Generic

Veronika Kemperman

Halifax,NS

Summary

Dedicated customer service professional with two and a half years experience working in guest-facing and guest-focused roles. Seeking to leverage strong leadership and communication abilities to drive impactful change and uphold the highest standards of guest experience excellence and workplace culture in a dynamic retail environment.

Overview

7
7
years of professional experience

Work History

Educator

Lululemon
09.2022 - Current
  • Prioritize guest experience by providing quality product education to aid guests in finding what product is best suited to their needs.
  • Work efficiently in a team environment through effective communication, dynamic floor coverage, and fulfilling tasks and responsibilities while supporting team members in their ability to do the same.
  • Foster an inclusive culture by prioritizing authentic connections with guests and team members that reflect company values.

Customer Service Representative

Farm Boy Grocery
08.2018 - 08.2019
  • Worked in customer service-oriented environment as a team member in the deli and cheese department.
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Trained new personnel while promoting workplace culture.

Club Volleyball Assistant Coach

Scorpions Volleyball Club
09.2017 - 05.2019
  • Assisted head coach in evaluating player performance, identifying areas for improvement, and providing constructive feedback to ensure continuous growth.
  • Coordinated and communicated with coaches, athletes, parents, club personnel, and other required resources to meet team needs.
  • Developed strong relationship with players to assist in reaching goals, build trust and rapport.

Education

Bachelor of Arts - International Development Studies

Dalhousie University
Halifax, NS
05.2024

Skills

  • Guest experience
  • Technical product education
  • Interactive communication
  • Teamwork and collaboration
  • Leadership
  • Data interpretation
  • Adaptability
  • Problem-solving

Timeline

Educator

Lululemon
09.2022 - Current

Customer Service Representative

Farm Boy Grocery
08.2018 - 08.2019

Club Volleyball Assistant Coach

Scorpions Volleyball Club
09.2017 - 05.2019

Bachelor of Arts - International Development Studies

Dalhousie University

Similar Profiles

CREATE PROFILE
Veronika Kemperman