Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Veronika Kantor

Toronto,ON

Summary

Personable administrative professional dedicated to cultivating positive client, staff and management connections. Highly-developed communicator with outstanding skills in complex problem-solving and conflict resolution. Expertise in resource allocation and schedule management. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Manager

Iron Skill Ltd.
Mississauga
09.2023 - 04.2024
  • Developed and implemented strategies to increase customer satisfaction and loyalty.
  • Coached, mentored and trained team members in order to improve their job performance.
  • Monitored budgets and expenditures to ensure cost-effectiveness while maintaining quality standards.
  • Provided leadership during times of organizational change or crisis situations.
  • Resolved customer inquiries and complaints requiring management-level escalation.

Administrative Assistant

Demo Tech Ltd.
Mississauga
10.2022 - 09.2023
  • Provided administrative support to the executive team, including scheduling meetings and managing calendars.
  • Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
  • Greeted visitors in a professional manner, responding to inquiries and directing them to appropriate personnel.
  • Managed incoming calls while providing information or transferring callers to appropriate personnel.
  • Processed invoices for payment using accounting software applications.

Travel Expert

All in one travel and services ltd.
Etobicoke
05.2022 - 10.2022
  • Provided expert travel advice to customers on destinations, transportation and accommodation options.
  • Assisted clients with the planning of complex international itineraries, including multi-stop flights and hotel bookings.
  • Researched and recommended tours, activities and attractions based on customer preferences.
  • Created detailed travel documents for customers containing information about their destination, flight details, visa requirements and more.
  • Responded to customer inquiries to drive highest level of customer service and develop and continually enhance relationships.

Administrative Assistant

Global Travel Agency
09.2021 - 05.2022
  • Directed customer communication to appropriate department personnel.
  • Organized both physical and digital files and updated reports to coordinate project materials.
  • Created spreadsheets in Microsoft Excel for record-keeping and reporting.
  • Responded to customer issues to provide immediate resolution and improve retention.
  • Organized files, developed spreadsheets, faxed reports and scanned documents, maintaining front desk and reception area in neat and organized fashion.

Education

Advanced Diploma - Tourism- Travel Services Management

Humber Institute of Technology And Advanced Learning
Toronto, ON
08-2022

Skills

  • Business Administration
  • Expense Tracking
  • Operations Management
  • Team Leadership
  • Sales management
  • Staff Training and Development
  • Customer Relationship Management (CRM)
  • Time Management
  • Schedule Preparation
  • Policy Implementation

Certification

  • AODA Training Certificate ( 02/2021)
  • Manulife (02/2021)
  • Destination Specialist ( 03/2021)

Timeline

Manager

Iron Skill Ltd.
09.2023 - 04.2024

Administrative Assistant

Demo Tech Ltd.
10.2022 - 09.2023

Travel Expert

All in one travel and services ltd.
05.2022 - 10.2022

Administrative Assistant

Global Travel Agency
09.2021 - 05.2022

Advanced Diploma - Tourism- Travel Services Management

Humber Institute of Technology And Advanced Learning

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Veronika Kantor